At a Glance
- Tasks: Support customers by managing queries, complaints, and orders in a fast-paced environment.
- Company: Join a leading organisation in Animal Health based in Milton Keynes.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on continuous improvement and learning.
- Why this job: Make a real difference in customer support while developing your skills.
- Qualifications: Experience in customer service and proficiency in SAP and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary
Based at our organization Animal Health HQ in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels.
You’ll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.
Key Responsibilities
- Manage customer queries and business enquiries.
- Process orders and manage the full order lifecycle in SAP.
- Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal & external stakeholders.
- Handle calls, complaints, disputes, credits, and returns.
- Provide accurate product and service information.
- Liaise with logistics and finance teams to resolve issues.
- Maintain reports and raise incident reports as needed.
- Keep SAP systems updated and support meetings and administrative tasks.
- Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
- Support compliance, continuous improvement, and training activities.
Requirements
- Proven experience in customer service and order processing.
- Strong problem‑solving, decision‑making, and organisational skills.
- Proficient in SAP, CRM systems, and Microsoft Excel.
- Exceptional attention to detail with a proven ability to maintain accuracy in a high‑volume environment.
- Ability to multitask effectively, prioritise workload, and perform under pressure.
- Excellent communication skills and a collaborative team approach.
- Self‑motivated, proactive, resilient, and eager to learn.
- Required Skills
- Customer Queries
- Customer Service
- Problem Resolution
- SAP Systems
- Service Requests
- Technical Support
- Job Details
- Employee Status: Regular
- Relocation: No relocation
- VISA Sponsorship: No
- Travel Requirements: No Travel Required
- Flexible Work Arrangements: Hybrid
- Valid Driving License: No
- Hazardous Material(s): na
- Job Posting End Date: 07/25/2026
- #J-18808-Ljbffr
Senior Associate Customer Support employer: MSD Animal Health UK Ltd
MSD Animal Health UK Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the livestock monitoring sector. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a supportive environment that values their contributions. With a focus on client satisfaction and a commitment to animal health, this role provides a meaningful opportunity to make a positive impact in the agricultural community across Central/East England.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate Customer Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSD Animal Health UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSD Animal Health UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Associate Customer Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSD Animal Health UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MSD Animal Health UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSD Animal Health UK Ltd!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
