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For Companies At a Glance
- Tasks: Provide top-notch technical support for livestock monitoring and milking systems.
- Company: Join a leading company dedicated to animal health and well-being.
- Benefits: Enjoy competitive pay, flexible work, and opportunities for growth.
- Other info: Dynamic role with travel opportunities and hands-on experience in the field.
- Why this job: Make a real difference in the lives of farmers and their animals.
- Qualifications: Experience in technical troubleshooting and customer service is essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well‑being and performance of animals and the people who care for them. Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role means delivering reliable and proactive technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales
- Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Technical Support Specialist in Milton Keynes employer: MSD Animal Health UK Ltd
Contact Detail:
MSD Animal Health UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues with livestock monitoring systems or milking equipment. Show them you can think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical Support Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical fault finding and troubleshooting, especially in livestock monitoring or milking systems. We want to see how your skills match up with what we’re looking for!
Show Off Your Customer Skills: Since this role is all about building strong relationships with farmers and stakeholders, don’t forget to showcase your customer-facing skills. Share examples of how you’ve communicated effectively and resolved issues in the past.
Be Proactive in Your Cover Letter: In your cover letter, demonstrate your proactive approach to support. Talk about how you’ve identified potential issues before they became problems and how that benefited your previous employers or clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully communicated with clients or stakeholders. Highlight how you’ve built trust and resolved issues, as this will demonstrate your customer-focused mindset.
✨Prepare for Practical Scenarios
Expect to be asked about real-life situations where you had to manage support cases from start to finish. Prepare to explain your thought process in prioritising faults and driving timely resolutions, as this will showcase your proactive approach.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in a CRM system is part of the job, it’s a good idea to familiarise yourself with common platforms. Be ready to discuss your experience with database management and how you’ve used these tools to enhance customer interactions.