MSD Animal Health UK Ltd is seeking a Lead Associate, Customer Service to head the Order & Logistics function, driving order fulfilment, inventory coordination, and service excellence. You will guide the team, manage escalations, and partner with Demand Planning, Supply Chain, and Commercial teams to optimise fulfilment across the customer journey.
The role emphasizes continuous improvement, process automation, and data-driven decisions to enhance customer experience and business performance.
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Lead, Customer Service & Fulfillment - Hybrid & AI-Enabled in Milton Keynes employer: MSD Animal Health UK Ltd
MSD Animal Health UK Ltd is an exceptional employer located in the vibrant city of Milton Keynes, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development and training, while being part of a mission-driven team dedicated to enhancing animal health. With a focus on integrated campaigns and customer engagement, this role provides a meaningful chance to make a real impact in the Companion Animal portfolio.
