At a Glance
- Tasks: Provide technical support for livestock monitoring and milking systems, ensuring smooth operations on farms.
- Company: Leading veterinary health company dedicated to animal well-being and performance.
- Benefits: Flexible working hours, travel opportunities, and a chance to make a real difference in agriculture.
- Other info: Dynamic field role with opportunities for personal growth and development.
- Why this job: Join a passionate team and help farmers optimise their livestock management with innovative technology.
- Qualifications: Experience in technical troubleshooting and a background in dairy farming or farm equipment support.
The predicted salary is between 30000 - 40000 € per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well‑being and performance of animals and the people who care for them. This role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role means:
- Delivering reliable and proactive technical support for livestock monitoring and milking intelligence solutions.
- Ensuring systems are correctly implemented and maintained.
- Building strong trusted relationships across farmers, partners, and internal teams.
Responsibilities:
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management.
Your Profile:
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Required Skills:
- Adaptability
- Animal Science
- Client Side Scripting
- Consumer Relations
- Customer Relationship Management (CRM)
- Customer Service Management
- Dairy Operations
- Data Analysis
- Equipment Monitoring
- Inquiry Handling
- Livestock Management
- Onboarding
- Order Processing
- Preventive Maintenance
- Product Knowledge
- Product Sales
- Training
- Quote to Cash
- Remote Support
- Report Preparation
- Sales Data Management
- Site Surveying
- Teamwork
- Technical Support
- Technical Troubleshooting
Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes employer: MSD Animal Health UK Ltd
As a leader in veterinary pharmaceuticals and health management solutions, our company is an exceptional employer for the Farm Systems Support Technician role in South West and Southern England. We foster a collaborative work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive benefits and a commitment to work-life balance. Join us in making a meaningful impact on animal health and well-being, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer service. Use real-life examples from your experience to demonstrate how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Farm Systems Support Technician (field based) - South West and Southern England in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical fault finding and troubleshooting, especially in farm environments. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting livestock health and how your proactive approach can benefit our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Customer Skills:Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills. Share examples of how you've built trusted relationships with clients or resolved issues effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this role heavily relies on your ability to resolve issues efficiently.
✨Showcase Your Customer Skills
This position requires strong customer-facing skills, so think of examples where you've successfully communicated with clients or stakeholders. Highlight your proactive approach to customer service and how you've built trusted relationships in previous roles.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you approach problem-solving, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you’ve minimised downtime and resolved technical issues effectively.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to outline how you would conduct a site survey or handle a specific technical issue. Practising these scenarios beforehand will help you feel more confident and articulate during the interview.
