At a Glance
- Tasks: Provide technical support for livestock monitoring and milking systems on farms.
- Company: Leading company in veterinary pharmaceuticals and animal health solutions.
- Benefits: Flexible working, travel opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and learning in the field.
- Why this job: Join a mission-driven team dedicated to improving animal health and farmer success.
- Qualifications: Experience in technical troubleshooting and customer support in agricultural settings.
The predicted salary is between 30000 - 40000 £ per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health.
Success in this role means delivering reliable on farm and remote technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities:
- Lead all after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow‑ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in‑person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post‑sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile:
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands‑on experience working on dairy farms or supporting farm‑based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer‑facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer‑focused mindset with a proactive, solution‑oriented approach.
- Ability to manage support cases end‑to‑end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity.
- Self‑motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on‑farm operations.
Farm Systems Support Technician (field based) - South West and Southern England employer: MSD Animal Health UK Ltd
As a leading employer in the field of veterinary pharmaceuticals and livestock intelligence, our company is dedicated to fostering a supportive and innovative work environment. We offer comprehensive training and development opportunities, ensuring that our Farm Systems Support Technicians can grow their skills while making a meaningful impact on animal health and farmer success. With a strong focus on collaboration and customer satisfaction, our team enjoys a culture that values proactive problem-solving and builds lasting relationships within the agricultural community across South West and Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land Farm Systems Support Technician (field based) - South West and Southern England
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to livestock intelligence solutions. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical support and troubleshooting, be ready to demonstrate your skills. Brush up on your fault-finding techniques and be prepared to discuss your past experiences on dairy farms.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Farm Systems Support Technician (field based) - South West and Southern England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Farm Systems Support Technician. Highlight your experience with livestock monitoring and any technical support roles you've had. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about animal health and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical fault-finding and troubleshooting skills. We love candidates who can demonstrate their hands-on experience with farm-based equipment. Be specific about your achievements and how they relate to the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to electronic, electromechanical, and pneumatic systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially those related to livestock monitoring and milking systems.
✨Showcase Your Customer Skills
This role is all about building strong relationships with farmers and stakeholders. Prepare examples of how you've successfully communicated complex technical information to non-technical users, ensuring they felt confident and supported.
✨Demonstrate Proactive Problem-Solving
Think of instances where you identified potential issues before they became problems. Highlight your proactive approach to support, such as conducting system health checks or following up with customers to ensure everything is running smoothly.
✨Be Ready for Practical Scenarios
Expect to be asked about real-life situations you might face in the field. Prepare to discuss how you would handle a technical fault on-site, including your approach to coordinating with installers and internal teams to resolve issues efficiently.
