At a Glance
- Tasks: Provide technical support for livestock monitoring and milking systems on farms.
- Company: Leading company in veterinary pharmaceuticals and livestock intelligence solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference in animal health while working closely with farmers.
- Qualifications: Experience in technical troubleshooting and customer-facing roles, preferably in farming.
The predicted salary is between 30000 - 40000 € per year.
Through its commitment to the Science of Healthier Animals®, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services, as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
Our company has a range of market leading livestock intelligence solutions, and this role will form part of our product support function within the Ruminant Business Unit of Animal Health. Success in this role means delivering reliable on farm and remote technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end-to-end with minimal repeat faults, and strong trusted relationships are built across farmers, partners, and internal teams.
Responsibilities:
- Lead all after-sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity.
- Deliver proactive support through planned follow-ups, system health checks, and early identification of potential issues to minimise downtime and repeat faults.
- Complete and review site surveys, ensuring systems are correctly specified and suitable for on-farm installation.
- Coordinate, implement, and approve product installations, working closely with installers and internal teams.
- Deliver in-person onboarding and training for new customers to ensure confidence in system use.
- Manage and coordinate post-sales technical issues, driving efficient resolution and a positive customer experience.
- Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local commercial, veterinary, and Global Support teams.
Your Profile:
- Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems.
- Hands-on experience working on dairy farms or supporting farm-based equipment.
- Experience supporting livestock monitoring, milking, or farm automation equipment.
- Strong customer-facing skills, with the ability to communicate clearly and professionally with farmers and stakeholders.
- Customer-focused mindset with a proactive, solution-oriented approach.
- Ability to manage support cases end-to-end, prioritising faults and driving timely resolution.
- Administrative upkeep of databases, e.g. Customer Relationship Management Platform.
- Good general IT and systems knowledge, including PC-based software, networking and basic connectivity.
- Self-motivated, organised and comfortable working independently in the field.
- Willingness to travel and work flexibly to support on-farm operations.
Farm Systems Support Technician (field based) - South West and Southern England employer: MSD Animal Health UK Ltd
As a leading provider of veterinary pharmaceuticals and health management solutions, our company is an exceptional employer for the Farm Systems Support Technician role in South West and Southern England. We foster a collaborative work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive benefits and a commitment to work-life balance. Join us in making a meaningful impact on animal health and well-being, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Farm Systems Support Technician (field based) - South West and Southern England
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer service. Use real-life examples from your experience to demonstrate how you’ve tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Farm Systems Support Technician (field based) - South West and Southern England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Farm Systems Support Technician role. Highlight your experience with technical fault finding and troubleshooting, especially in farm environments. We want to see how your skills match what we're looking for!
Showcase Your Customer Skills:Since this role involves a lot of customer interaction, emphasise your strong customer-facing skills. Share examples of how you've communicated effectively with farmers or stakeholders in the past. We love seeing that proactive, solution-oriented mindset!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Explain why you're passionate about supporting livestock intelligence solutions and how you can contribute to our mission. Remember, we appreciate straightforward communication!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to livestock monitoring and milking systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this role heavily relies on your ability to diagnose and resolve issues effectively.
✨Showcase Your Customer Skills
This position is all about building strong relationships with farmers and stakeholders. Think of examples where you've successfully communicated complex technical information to non-technical users. Highlight your customer-facing experiences to demonstrate your ability to support and train clients confidently.
✨Be Proactive in Problem-Solving
Prepare to discuss how you approach potential issues before they escalate. Share instances where you've conducted system health checks or followed up with customers to ensure everything runs smoothly. This proactive mindset is key to minimising downtime and ensuring customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records is crucial for this role, make sure you're comfortable discussing your experience with CRM platforms. Be ready to explain how you've used these systems to manage customer interactions and support cases efficiently.
