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For Companies At a Glance
- Tasks: Provide top-notch customer support for our European clients via email, phone, and online.
- Company: Join a global leader in connected animal products based in Cambourne, Cambridge.
- Benefits: Flexible working environment with opportunities for growth and development.
- Other info: Inclusive workplace committed to diversity; apply by 29/09/2025.
- Why this job: Be the voice of our brand and help customers while learning about cutting-edge technology.
- Qualifications: Fluency in French is a must; knowledge of Dutch is a bonus.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are a global company manufacturing a connected animal product, based in Cambourne, Cambridge. We are recruiting a French-speaking candidate with French fluency required; knowledge of Dutch is advantageous but not essential. We place a high value on customer service and prefer a flexible, multi-lingual staff member to provide local language customer service for our European customers.
Responsibilities
- Act as the first point of contact for European customers, providing customer support via email, telephone and online. Direct contact with individual customers to troubleshoot issues and escalate as appropriate to the Team Leader.
- Collaborate with our European fulfilment and contact centre to ensure smooth customer service and product delivery. Support the rest of the customer service team as needed.
- Direct contact with existing trade customers and obtain feedback to help Sure Petcare improve its offering.
- Support ongoing business operations, including setup of new systems, occasional order taking, sales administration, and troubleshooting.
- Assist with social customer service (Facebook and Twitter) in Dutch and English.
Qualifications, Skills & Experience Required
- Very positive attitude toward customer service; belief that it is central to the business\’s success.
- Good understanding of technology, especially connected products and IoT (Internet of Things).
- Clear written and oral communication skills for customer contacts and preparation of new support materials.
- Excellent telephone manner and ability to adapt approach for consumer and business customers.
- Ability to quickly learn new skills and troubleshoot a technical product while guiding customers through issues.
- Organised, able to work independently and adapt to varied role requirements.
- Experience with Microsoft Office (Word and Excel); knowledge of Salesforce or other CRM systems is an asset.
Other advantageous skills
- Experience with connected products or IoT.
- Experience of social customer service.
- Fluency in other European languages.
Additional Information
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. Closing date for applications: 29/09/2025.
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Customer Service Executive employer: MSD Animal Health UK Ltd
Contact Detail:
MSD Animal Health UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your language skills! Since they’re looking for a French speaker, make sure you can confidently communicate in French. Brush up on any technical terms related to customer service and connected products to impress them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French-speaking superstar, make sure to highlight your language skills right at the top of your application. If you know any Dutch, don’t forget to mention that too – it could give you an edge!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show us you understand what we’re after, especially around customer service and tech-savviness.
Be Personable: We love a positive attitude! When writing your application, let your personality shine through. Share examples of how you've provided excellent customer service in the past – we want to see your passion for helping others.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSD Animal Health UK Ltd
✨Brush Up on Your Language Skills
Since the role requires French fluency, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Product Inside Out
Familiarise yourself with the connected animal products and IoT technology that the company offers. Understanding how these products work will help you answer technical questions and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to resolve issues, as this aligns with the company's values.
✨Be Ready for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common issues customers might face and how you would troubleshoot them effectively while maintaining a positive attitude.