At a Glance
- Tasks: Lead analytics teams across APAC, ensuring client success and operational excellence.
- Company: Join MSCI, a diverse and inclusive employer committed to innovation.
- Benefits: Enjoy flexible working, competitive pay, and comprehensive benefits tailored to your needs.
- Other info: Be part of a global network that values creativity and collaboration.
- Why this job: Make a real impact in financial services while developing your leadership skills.
- Qualifications: 8+ years in financial services with strong management and analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Your Team Responsibilities:
Position Overview
The APAC Client Service Analytics Lead is responsible for leading the Analytics Client Service organization across Japan, Greater China and Manila. This leadership role manages managers of Analytics Client Service Specialists and Analytics Client Service Analysts and is accountable for client success, service delivery, talent development, operational excellence, and strategic execution across the region.
Scope of Responsibility
Provide leadership for regional client servicing teams supporting institutional investors and wealth clients using MSCI Analytics solutions. Act as the senior client service leader for APAC and partner closely with Sales, Consultants, Product Management, Research, and Global Client Service leadership.
Your Key Responsibilities:Strategic Client Leadership
- Serve as the senior escalation point for Analytics clients across APAC, building trusted relationships with key stakeholders and ensuring successful outcomes throughout the client lifecycle.
- Drive client retention, satisfaction, and long-term engagement through proactive servicing strategies and effective issue resolution.
Regional Leadership Talent Development
- Lead and develop a high-performing management team responsible for Analytics Client Service Specialists and Analytics Client Service Analysts across Japan, Greater China, and Manila.
- Build leadership capability through coaching, succession planning, talent assessment, and ongoing development of team managers.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement across geographically dispersed teams.
Service Excellence Operational Management
- Own regional service delivery performance, ensuring efficient execution of support, onboarding, training, and client engagement activities.
- Drive operational excellence through effective capacity planning, workflow optimization, escalation governance, service metrics, and resource allocation.
- Leverage data and reporting to identify trends, improve team effectiveness, and enhance client outcomes.
Risk Management Decision Making
- Exercise sound judgment during high-impact client situations, balancing client needs, commercial objectives, operational constraints, and business risk.
- Provide leadership during critical escalations and business continuity events, ensuring appropriate stakeholder engagement and clear communication.
- Make timely decisions in ambiguous situations while knowing when broader regional or executive alignment is required.
Client Success Relationship Management
- Establish a client-centric culture focused on delivering measurable client outcomes, adoption, and business value.
- Monitor client health, service trends, feedback, and risk indicators to identify opportunities for deeper engagement and early intervention.
- Ensure consistent and high-quality client experience across all APAC markets.
Commercial Partnership Business Growth
- Partner closely with Sales, Coverage, and Consultant teams to support client retention, expansion opportunities, and revenue growth initiatives.
- Translate client insights into actionable recommendations that strengthen commercial relationships and improve service delivery.
- Represent the client perspective in strategic business discussions and contribute to regional growth objectives.
Cross-Functional Leadership and Influence
- Collaborate with Product, Research, Financial Engineering, Data Operations, and global Client Service teams to address client priorities and influence product and service enhancements.
- Drive alignment across regional teams, ensuring consistent execution of global initiatives and best practices.
- Navigate complex organizational dynamics to resolve challenges and accelerate decision-making.
Transformation Change Leadership
- Lead servicing transformation initiatives, including Gainsight adoption, workflow modernization, and continuous improvement programs to improve scalability and client experience.
Your skills and experience that will help you excel:
- 8+ years of experience in financial services, investment analytics, risk management, client service, or related fields.
- Proven experience managing managers, with a track record of developing team leads and holding them accountable for outcomes, not just activity.
- Deep knowledge of portfolio analytics, risk models, performance attribution, and institutional investment workflows. Deep, credible product knowledge of MSCI's analytics applications (BarraOne, BPM, RiskManager).
- Strong analytic, quantitative, and problem-solving skills, with understanding of financial topics such as modern portfolio theory, market portfolio construction, optimization, CAPM, multi-factor risk models, financial derivatives pricing models, market risk, liquidity risk, credit risk, and Value-at-Risk (VaR), and/or statistical topics such as probability theory, statistical inference, matrix theory, multivariate analysis, and time series analysis.
- Ability to communicate complex concepts and methodologies clearly, in English, to senior management and clients, verbally and in writing.
- Strong organizational skills with the ability to manage multiple markets and competing priorities under tight, short-term deadlines.
- Ability to work effectively across diverse cultures on a global, distributed team.
About MSCI:
What we offer you:
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride Allies, Women in Tech, and Women's Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies:
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams:
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com.
Client Service Analytics Lead APAC in Essex employer: MSCI
MSCI is an exceptional employer that fosters a dynamic and innovative work culture in Greater London, where employees are encouraged to collaborate across functions and contribute to cutting-edge AI solutions. With a strong emphasis on professional growth, team members have access to numerous opportunities for advancement in product strategy and client engagement, making it a rewarding place for those passionate about technology and finance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Analytics Lead APAC in Essex
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like MSCI. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from MSCI.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like MSCI. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Client Service Analytics Lead APAC in Essex
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in MSCI and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show MSCI how you can be a team player!
How to prepare for a job interview at MSCI
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with MSCI.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with MSCI's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
