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For Companies At a Glance
- Tasks: Lead market intelligence and customer insight projects to drive business decisions.
- Company: Join MSC UK, a leader in delivering exceptional customer service and insights.
- Benefits: Enjoy a full-time role with opportunities for professional growth and collaboration.
- Why this job: Be part of a dynamic team that values customer-centric thinking and innovation.
- Qualifications: University degree required; strong data analysis and communication skills essential.
- Other info: This is a permanent position based in Geneva, perfect for proactive individuals.
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting opportunity for a Senior Analyst to join our Global Market Intelligence & Customer Insights team based in the UK. The successful applicant will coordinate the collection and communication of Market Intelligence that informs GVA and Agency management of market dynamics and trends, with commentary on the potential impact on the business and recommended courses of action.
They will excel in collating a wide variety of secondary data sources to build and communicate a concise picture of the opportunities and risks that current and forecasted market trends offer MSC. They will also support the delivery of commercial results through professional Customer Insight programmes, including market segmentation, customer research, customer journey mapping, measurement, and feedback.
At MSC UK, we are committed to delivering a market-leading service to our customers while living our company values throughout every step of their journey with us.
Skills And Experience You’ll Bring To Us:
- University degree or equivalent qualification
- Strong customer-centric mindset
- Proficient in data analysis and segmentation
- Expertise in customer journey design, mapping, and measurement
- Skilled in presenting insights and recommendations
- Advanced proficiency in Microsoft Excel and Power BI
- Excellent copywriting and communication skills
- Proactive, confident, and self-motivated
- Strong stakeholder engagement and interpersonal abilities
- Effective project support and collaboration
How you will help us and what you can expect:
- Coordinate Market Intelligence And Customer Insight Programmes Across Regions
- Deliver the collection and interpretation of rounded market intelligence and customer insight from relevant internal and external sources
- Implement and communicate regular management reports and customer satisfaction studies
- Identify and highlight trends to inform key business decisions
- Work closely with other key departments to identify customer experience improvements and ensure these positively impact customer satisfaction, growth, and profitability KPIs
- Coordinate the identification and selection of target market segments and support the delivery of market segment and experience strategies
- Contribute as a member of the Global Marketing Team, living the Brand and contributing positively to projects and team efforts as required
- Support the Global Market Intelligence & Customer Insights Manager in delivering the strategy and function
If you believe this is the next step in your career, please apply now.
Senior Market Intelligence & Customer Insight Analyst employer: MSC Mediterranean Shipping Company
Contact Detail:
MSC Mediterranean Shipping Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Market Intelligence & Customer Insight Analyst
✨Tip Number 1
Familiarise yourself with the latest market trends and customer insights relevant to our industry. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field of market intelligence and customer insights. Attend industry events or webinars to connect with potential colleagues and gain insights into what they value in a candidate.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Microsoft Excel and Power BI. Consider taking online courses or tutorials to enhance your proficiency, as these tools are crucial for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've used customer insights to drive business decisions in your previous roles. Being able to articulate your experience will demonstrate your capability and fit for the position.
We think you need these skills to ace Senior Market Intelligence & Customer Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your expertise in data analysis, customer journey design, and any specific tools like Microsoft Excel and Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric mindset and your ability to present insights and recommendations. Use specific examples from your past experiences to demonstrate how you can contribute to the company's goals.
Showcase Your Communication Skills: Since excellent copywriting and communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Stakeholder Engagement Experience: In your application, mention any previous roles where you successfully engaged with stakeholders. This will show your ability to collaborate and support project efforts, which is crucial for this position.
How to prepare for a job interview at MSC Mediterranean Shipping Company
✨Showcase Your Data Skills
As a Senior Market Intelligence & Customer Insight Analyst, you'll need to demonstrate your proficiency in data analysis. Be prepared to discuss specific examples of how you've used data to inform business decisions and highlight your expertise in tools like Microsoft Excel and Power BI.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your insights and recommendations clearly and concisely. Consider preparing a brief presentation on a relevant market trend to showcase your ability to present complex information effectively.
✨Understand Customer-Centric Approaches
This position requires a strong customer-centric mindset. Familiarise yourself with customer journey mapping and segmentation techniques. Be ready to discuss how you have previously implemented customer insight programmes and the impact they had on customer satisfaction.
✨Engage with Stakeholders
Strong stakeholder engagement is key in this role. Prepare examples of how you've collaborated with different departments to improve customer experiences. Highlight your interpersonal skills and how you've successfully managed relationships to drive results.
