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- Tasks: Manage and improve sailing schedules while supporting smooth operations.
- Company: Join a leading cruise company with a focus on reliability and teamwork.
- Benefits: Private health care, life assurance, gym discounts, and more from day one.
- Other info: Enjoy a modern office environment with great learning opportunities.
- Why this job: Make a real impact on schedule reliability and enhance customer experiences.
- Qualifications: Analytical mindset, attention to detail, and IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role helps improve how reliable our sailing schedules are and supports making our services run better. With training, your main focus will be managing schedules. You will also be the first person people contact about schedule issues and will help manage the schedule system. You will work closely with teams in our Geneva Head Office, Planning, and local agencies to improve schedules, fix problems, and make sure operations run smoothly and at the right cost.
How you will help us and what you can expect:
- Update sailing schedules every day
- Make sure the end port of each region is correct when route changes affect the original plan
- Ensure all sailings within the next 5 weeks have a vessel assigned or are confirmed as cancelled
- Identify sailings with no vessel (TBN) and work with Network and Planning to decide next steps
- Update schedules once a vessel is confirmed or declare the sailing cancelled
- Make sure all teams are aligned and no schedules or vessels are unmanaged
- Support the company’s goal to improve schedule reliability across the network
- Regularly review data to spot areas for improvement
- Manage vessel schedules to achieve the best reliability, while considering network limitations
- Support Planning teams with daily schedule updates and changes
- Check that schedule information is accurate and correctly uploaded to the system
- Review vessel performance against planned and live schedules
- Build and maintain good working relationships with Schedule Coordinators, Planners, Port Captains, and Network Area Managers
Skills and experience you’ll bring to us:
We would like you to bring an analytical mindset and a keen eye for detail due to this role focusing heavily on schedule accuracy and the quality of data. Previous shipping knowledge and experience are helpful. However, we also value passion, and we will always support learning and training our employees. Additionally, an aptitude for numeracy, literacy, and IT skills in applications such as Power BI and the Microsoft Office suite would be advantageous.
What we offer:
- Private Health Care for everyone from day 1 (non contractual)
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
Full time, permanent, office based (occasional weekend work required).
Schedule and Support Coordinator in Ipswich employer: MSC Mediterranean Shipping Company
Contact Detail:
MSC Mediterranean Shipping Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Schedule and Support Coordinator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in scheduling or operations. A friendly chat can lead to insider info about job openings and give you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your analytical mindset and attention to detail. Use examples from past experiences to highlight how you've tackled schedule issues or improved processes.
✨Tip Number 3
Be proactive! If you notice any potential schedule problems during your research, mention them in your conversations. This shows you're already thinking like a Schedule and Support Coordinator and are ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Schedule and Support Coordinator in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Schedule and Support Coordinator role. Highlight your analytical skills and any relevant experience in shipping or schedule management. We want to see how you can bring value to our team!
Show Off Your Attention to Detail: Since this role is all about schedule accuracy, be sure to showcase your keen eye for detail in your application. Mention specific examples where you've successfully managed schedules or improved processes in the past. We love seeing that kind of initiative!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at MSC Mediterranean Shipping Company
✨Know Your Schedules
Before the interview, make sure you understand the basics of sailing schedules and how they work. Familiarise yourself with common terms and processes related to schedule management. This will show your analytical mindset and keen eye for detail, which are crucial for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and implemented solutions in previous roles. Think about times when you had to manage conflicting priorities or improve a process. This will demonstrate your ability to support the company’s goal of improving schedule reliability.
✨Build Relationships
Since this role involves working closely with various teams, think about how you can highlight your interpersonal skills. Share experiences where you’ve successfully collaborated with others, especially in high-pressure situations. This will show that you can build and maintain good working relationships with Schedule Coordinators and other stakeholders.
✨Be Ready with Data Insights
Prepare to discuss how you would review data to spot areas for improvement. Bring examples of how you've used data analysis in past roles, especially if you have experience with tools like Power BI or Excel. This will illustrate your aptitude for numeracy and your commitment to ensuring accurate schedule information.