Operations Manager - Vessel Operations in Ipswich

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

Job Description:

We are looking for an experienced and proactive Operations Manager to lead export activities, build strong stakeholder relationships, and drive operational excellence. You will be a key point of contact for operational matters, support reporting, and ensure the efficient delivery of vessel operations while maintaining a strong focus on cost control and service performance.

How you will help us and what you can expect:

• Overall responsibility to ensure all deadlines are reviewed & met to allow effective and accurate planning and vessel operations within the fluid & dynamic berthing schedule created by Geneva and UK based network team.
• Focal point for all export cargo of all types, liaising with terminals, planners and all other stakeholders as required to ensure safe and efficient connection to planned vessel.
• Management, control and reporting of export related costs and performance at all UK Ports.
• Improve customer satisfaction through the delivery of excellent customer service.
• Develop the individual and collective skills, knowledge and motivation of the team.
• Contribute to a positive work climate through a flexible attitude to work and support for colleagues and other team members.
• Accurate and timely reporting for both MSC UK and MSC Geneva management.
• Analyse and monitor performance against KPI’s.
• Liaise with other managers and key staff within Port Operations to develop the department as a whole.

Qualifications and Experience:

Skills and experience you’ll bring to us:

• Proven Leadership skills.
• Knowledge and experience of terminal, vessel and associated operations.
• Ability to develop the collective knowledge of the team and generate a continuous talent pipeline.
• A professional, positive and flexible attitude at all times.
• Excellent stakeholder management skills and ability to effectively communicate at all levels.
• Demonstrate vision and ability to scrutinise effectively.
• Ability to build positive operational relationships with both internal and external customers.
• Excellent PC skills including MS Office 365 software.
• Ability to perform under pressure and be flexible to complete tasks outside normal office hours where essential to support the MSC Network.

What we offer:

• Competitive salary.
• Private Health Care for everyone from day 1 (non contractual).
• Generous pension scheme.
• Life Assurance – 4x salary.
• 25 days + a day to take on Christmas Eve or New Year’s Eve.
• Free parking (within walking distance from the office).
• On-site artisan restaurant.
• Discounted gym membership.
• Cycle to work scheme.
• Flu vaccines and eye care vouchers.
• Buy or sell holiday scheme.
• Christmas club saving.
• MSC Cruises friends and family discount.
• Full induction day and training provided.
• Learning and development opportunities.
• Dress for the day policy/modern office environment.

Application Eligibility:

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application. Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.

Important fraud warning: MSC never charges job application or processing fees. In case of any doubt please contact us at CH001-scam.alert@msc.com. Please note that this address is only dedicated to fraud detection and not job applications.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.