Inside Sales Executive in Ipswich

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

Job Description:

We have an exciting opportunity for an Inside Sales Executive to join our Export Commercial Department on our East Mediterranean and North Africa Team. The successful candidate will work to maintain and develop business, utilizing all communication channels. Relationship building is an essential part of this role, both internally with other departments, agency offices abroad, MSC Geneva and new/existing customers.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us. What you’ll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it’s our inclusive culture that allows us to successfully collaborate and thrive.

How you will help us and what you can expect:

• Active desire to assist in the winning of new business and meet targets, exploring all opportunities to increase volume by developing closer customer relationships where required by Sales and Trade.
• Develop new and existing business from pricing enquiries, securing new bookings with a target driven approach.
• Actively follow up quotations using all communication channels until bookings are achieved and new repeat business is fully secured.
• Proactively retaining and growing accounts, including any research and development required, mindful of contribution towards overall revenue targets.
• Ensure quotations are processed in a timely, accurate manner.
• Strong communication and liaison across the Commercial teams and the wider business, particularly MSC Geneva, to ensure full commercial and operational support is given to the Trade.

You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.

Qualifications and Experience:

Skills and experience you’ll bring to us:

• A creative and commercially minded approach, with a genuine desire to identify opportunities to grow business and strengthen customer relationships.
• Strong relationship-building skills, with the ability to develop and maintain effective partnerships with customers and internal stakeholders.
• Excellent communication and interpersonal skills, with the confidence to influence decisions both internally and externally.
• A proactive and positive attitude, bringing fresh ideas and an open mind to problem-solving and customer engagement.
• Previous experience or knowledge within the shipping or logistics industry is advantageous but not essential.
• A willingness to learn, with a commitment to ongoing development and training.
• A high level of proficiency in Microsoft Office applications, with the ability to use these effectively across a range of day-to-day tasks.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

What we offer:

• Competitive salary.
• Private Health Care for everyone from day 1 (non-contractual).
• Generous pension scheme.
• Life Assurance – 4x salary.
• 22 days + a day to take on Christmas Eve or New Year’s Eve.
• Free parking.
• On-site artisan restaurant.
• Discounted gym membership.
• Cycle to work scheme.
• Flu vaccines and eye care vouchers.
• Buy or sell holiday scheme.
• Christmas club saving.
• MSC Cruises friends and family discount.
• Full induction day and training provided.
• Learning and development opportunities.
• Dress for the day policy/modern office environment.

Application Eligibility:

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application. Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.

Important fraud warning: MSC never charges job application or processing fees. In case of any doubt please contact us at CH001-scam.alert@msc.com. Please note that this address is only dedicated to fraud detection and not job applications.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.