FCM Handler in Ipswich

Ipswich Full-Time On-site

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About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description:

FCM handler

34 hours per week - worked across 5 days, permanent

We are looking for a Full Container Mishandling (FCM) Handler to join our Claims & Insurance team, managing container damage cases, coordinating documentation with UK and overseas teams, supporting cost recovery and maintaining accurate departmental records.

How you will help us and what you can expect

Create and maintain Themis FCM files, ensuring all information is accurately recorded.
Administer and manage FCM files throughout the process, providing support where required.
Collate relevant documentation from UK departments and overseas agents, supporting the recovery of costs from UK ports and maintaining regular communication through email and telephone follow-ups.
Maintain accurate records by saving all FCM-related documentation to internal systems and updating databases as each file progresses through to completion

Qualifications and Experience:

Skills and experience you’ll bring to us

Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage your own workload effectively.
Excellent attention to detail and accuracy.
A flexible and adaptable approach to work.
Ability to prioritise tasks effectively within a busy administrative environment.
A collaborative approach and ability to work well as part of a team.
Intermediate proficiency in Microsoft Office applications.
Previous experience within Claims & Insurance is not required, as training will be provided.

What we offer

Competitive salary
Private Health Care for everyone from day 1 (non contractual)
Generous pension scheme
Life Assurance – 4x salary
22 days + a day to take on Christmas Eve or New Year’s Eve
Free parking (within walking distance from the office)
On-site artisan restaurant
Discounted gym membership
Cycle to work scheme
Flu vaccines and eye care vouchers
Holiday trading scheme
Christmas club saving
MSC Cruises friends and family discount
Full induction day and training provided
Learning and development opportunities
Dress for the day policy/modern office environment

Right to work

Applicants must have the right to work in the UK for this role. Please note that visa sponsorship is not available for this position. Candidates who currently have a time-limited right to work in the UK are welcome to apply but will be responsible for maintaining a valid right to work in the UK.

Application Eligibility

This position is open to external candidates. MSC employeeswho are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.

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MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex,national origin, age, disability or genetics.

To discover more about MSC values click here.