MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Job Description: Customer Service Coordinator – FAK Bookings Full time, temporary (6 months) We are looking for a Customer Service Coordinator to work within our Export FAK Bookings team. Excellent communication and organisational skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI’s. How you will help us and what you can expect In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their bookings shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s. This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success. The key responsibilities for this role also include:
Qualifications and Experience: Skills and experience you’ll bring to us At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself. You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients. What we offer
Application Eligibility
This position is open to external candidates. MSC employeeswho are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
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Customer Service Coordinator - FAK Bookings in Ipswich employer: MSC Mediterranean Shipping Company
MSC Mediterranean Shipping Company is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to professional development opportunities while working alongside industry leaders in the vibrant UK maritime sector. The company's commitment to a supportive culture and competitive benefits makes it an ideal place for those seeking a meaningful career in trade management.
Contact Details:
MSC Mediterranean Shipping Company Recruitment Team
