At a Glance
- Tasks: Manage customer documentation efficiently and resolve queries with a positive attitude.
- Company: Join MSC, a global leader in container shipping with a supportive culture.
- Benefits: Enjoy competitive salary, private healthcare, generous pension, and gym discounts.
- Other info: Dynamic work environment with excellent training and career growth opportunities.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Strong customer service skills, attention to detail, and ability to multitask.
The predicted salary is between 33750 - 41250 £ per year.
About Us
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
Job Description:
Customer Service Coordinator – Documentation
Full time, permanent, Glasgow Office
We are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI’s, utilising your Customer Service skills to support both internal and external customers and answer any queries quickly and efficiently.
How you will help us and what you can expect:
- Effectively manage workloads and turnaround times expected by our clients.
- Be aware of both client and MSC UK priorities and requirements.
- Resolve customer queries within set deadlines.
- Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience.
- Awareness of all documentation processes.
- Administer clerical tasks and procedures accurately and efficiently.
- Improve customer satisfaction through the delivery of excellent customer service.
- Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members.
Qualifications and Experience:
Skills and experience you’ll bring to us:
- Ability to maintain a high level of customer service under pressure.
- Attention to detail.
- Ability to meet and maintain deadlines.
- Excellent telephone manner.
- Solution driven.
- Ability to prioritise.
- Effective time management skills.
- Ability to work individually and as a team player.
- Ability to multi-task.
What we offer:
- Competitive salary.
- Private health care for everyone from day 1 (non contractual).
- Generous pension scheme.
- Life assurance – 4x salary.
- 22 days + a day to take on Christmas Eve or New Year’s Eve.
- Discounted gym membership.
- Cycle to work scheme.
- Flu vaccines and eye care vouchers.
- Buy or sell holiday scheme.
- Christmas club saving.
- MSC Cruises friends and family discount.
- Full induction day and training provided.
- Learning and development opportunities.
- Dress for the day policy/modern office environment.
Application Eligibility:
This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application. Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.
Important fraud warning: MSC never charges job application or processing fees. In case of any doubt please contact us at CH001-scam.alert@msc.com. Please note that this address is only dedicated to fraud detection and not job applications.
MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.
> in Glasgow employer: MSC Mediterranean Shipping Company
MSC Mediterranean Shipping Company is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to professional development opportunities while working alongside industry leaders in the vibrant UK maritime sector. The company's commitment to a supportive culture and competitive benefits makes it an ideal place for those seeking a meaningful career in trade management.
Contact Details:
MSC Mediterranean Shipping Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land > in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSC Mediterranean Shipping Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSC Mediterranean Shipping Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace > in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSC Mediterranean Shipping Company:Your cover letter is your chance to shine! Tell us why you want to work at MSC Mediterranean Shipping Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSC Mediterranean Shipping Company!
How to prepare for a job interview at MSC Mediterranean Shipping Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
