At a Glance
- Tasks: Support customers by efficiently handling enquiries and processing requests.
- Company: Join MSC UK, a dynamic team focused on customer service excellence.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative environment with a focus on improving internal processes.
- Why this job: Make a real impact while building relationships and enhancing customer experiences.
- Qualifications: Excellent communication skills and a customer-focused mindset.
The predicted salary is between 25000 - 32000 £ per year.
Customer Service Support Coordinator Full time, permanent We are looking for a Customer Service Coordinator to join our Customer Service Support team.
You'll have excellent communication skills and a customer-focused approach, supporting internal and external customers while ensuring enquiries are handled efficiently, accurately, and within KPI targets.
At MSC UK, you'll be part of a team where you can develop, grow, and make a real impact.
How you will help us and what you can expect Accurate and timely processing of letters of indemnity, re-export bookings, change of destinations, Customer Service Audits and admin related tasks in line with agreed KPIs Manage own workload and communicating effectively with polite telephone manner to resolve queries Maintain information on internal systems such as OVA and the My MSC platform Contribute to team meetings/ discussions, to improve internal processes and the service being delivered to our customers Ensure a high level customer experience by providing timely and polite client assistance, in line with expected standards Build relationships with teams throughout MSC Ensure full recovery of all applicable costs Assist other team members on the Customer Services Support Team as and when required You can expect to spend time with us, to learn about us, our customers, and our...
Contact Details:
MSC Mediterranean Shipping Company (UK) Recruitment Team
