Regional Technical Manager in Yorkshire

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

As the Regional Technical Manager for the Northern Region at MSC Industrial Supply, you will work alongside the Regional Technical Manager (South) to lead the Applications Engineers and Technical Sales teams. Your primary focus will be on developing and guiding these teams to deliver engineering solutions and provide exceptional technical support to our customers, driving growth across our key accounts and regional areas in the metalworking sector.

Key Responsibilities:

• Team Leadership: Oversee your team of Applications Engineers to fulfil contractual commitments to our key and national customers. Guiding them on comprehensive turnkey engineering solutions. Build and lead your regional Technical Sales Team to address technical enquiries, conduct cutting tool trials, and achieve metalworking growth targets. Foster a high-performance culture by setting clear goals, providing regular feedback, and encouraging continuous improvement.
• Customer Support and Development: Ensure the team effectively communicates MSC’s vision and value proposition to customers. Support our largest customers by managing activity pipelines, ensuring contractual commitments are met, and building strong relationships with senior stakeholders. Assist engineers in managing their account portfolios, providing guidance and support to enhance customer satisfaction and loyalty. Support engineers to scope new opportunities and maintain a healthy pipeline of projects and cost saving targets.
• Talent Development: Recruit, train, and develop top talent within the Applications Engineering and Technical Sales Teams. Promote a culture of innovation, ownership, and accountability within the teams. Provide ongoing coaching and professional development opportunities to ensure team members reach their full potential.
• Supplier Relationships: Establish and maintain strong relationships with strategic suppliers to secure advantages and deliver cost savings to our customers. Collaborate with suppliers to stay informed about the latest products and technologies, ensuring MSC remains competitive.
• Cross-Departmental Collaboration: Work closely with other departments, including Territory Sales, Business Development, Marketing, and Product Management, to provide comprehensive customer support. Facilitate effective communication and collaboration across teams to ensure a seamless customer experience.

Qualifications:

• Proven experience in a technical management role, ideally within the industrial supply or metalworking sector.
• Technical expertise in CNC engineering, manufacturing processes, and cutting tools.
• Strong leadership and team management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, capable of building effective relationships with stakeholders at all levels.
• Strategic thinking and problem-solving abilities, with a focus on achieving business objectives.

Impact: Your leadership will be instrumental in driving the success of the Applications Engineering Team and the Technical Sales Team in the Northern Region. By developing and leading these teams, you will contribute significantly to MSC’s growth and success, ensuring we deliver exceptional technical support and innovative solutions to our customers.

Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.