At a Glance
- Tasks: Manage customer relationships and ensure exceptional service delivery in a dynamic environment.
- Company: Join MSC, a people-centric company focused on your growth and development.
- Benefits: Enjoy competitive salary, 25 days holiday, discounts, and a matched pension scheme.
- Other info: Embrace autonomy and creativity while contributing to our success.
- Why this job: Make a real impact while developing your career in a supportive and inclusive culture.
- Qualifications: Experience in customer service or account management is preferred.
The predicted salary is between 31500 - 38500 £ per year.
Built to Make You Better. As you already know we are all about supporting your personal and professional development as well as helping you along the way with your career journey, that’s why we can’t think of anyone better to fill our open vacancies.
Whether your career path is vertical or squiggly we’d love to support your progression internally and watch you grow.
As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.
What’s in it for me? With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered. On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
What will I be doing? Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build. Problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. We have worked hard to form great relationships with our customers, and you will naturally build and maintain these relationships to improve our customers' trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers, maximising customer experience. Reacting to our customers is something we are great at, and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately. You can take personal ownership by talking to your customers, advising, coordinating, and making improvements. Support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin. Improve commerciality by always balancing the needs of the customer with the needs of the business.
What do I need? We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with
- Thinking: The abilities you draw upon to solve problems, learn and be agile
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities
Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today! This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.
Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.
UK - Service Delivery Manager in Wednesbury employer: MSC Industrial Supply
MSC Industrial Supply in Wednesbury is an exceptional employer that prioritises employee development and a supportive work culture. With a strong emphasis on building relationships and delivering impactful HR training, employees enjoy generous benefits such as a pension scheme, discounts, and 25 days of annual leave, making it a rewarding place to grow your career.
