Service Delivery Manager in Wednesbury

When it comes to performance, skills and experience don't tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can't apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you'll adopt a proactive approach to maximize their experience.

What’s in it for me? With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. You’ll love our discounts and rewards site, which covers all the most popular brands. On top of this, we give you 25 days of holiday entitlement + Bank Holidays, a company pension scheme matched up to 10% of your annual salary, life insurance (6x annual salary), a discounted health cash plan, and private medical insurance.

What will I be doing? Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build. Problem-solve and work closely with key stakeholders both with the customer's business and at MSC to provide first-class service. You will naturally build and maintain these relationships to improve our customers’ trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers, maximising customer experience. Reacting to our customers is something we pride ourselves on, and we operate proactively to anticipate issues before they arise. You will manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately. You can take personal ownership by talking to your customers, advising, coordinating, and making improvements.

What do I need? We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business:

• Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
• Thinking: The abilities you draw upon to solve problems, learn and be agile.
• Creativity: How adept you are at creating solutions and working with change.
• Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today! This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.

Why MSC? The journey to the best version of yourself starts with us. If you're searching for an employer that will enable you to learn, grow and make a difference, you've found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally.