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- Tasks: Lead a dynamic team to enhance customer experience and drive performance.
- Company: Join MSC, a people-centric company that values growth and innovation.
- Benefits: Enjoy 25 days holiday, discounts, pension scheme, and health insurance.
- Why this job: Shape your career while making a real impact on customer satisfaction.
- Qualifications: Proven leadership skills in customer service or contact centre environments.
- Other info: Embrace a culture of continuous development and autonomy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you’re the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!
The people who make the best decisions are always those closest to the customer and as a leader of this team, you will inspire, engage, and encourage the team for great things. Our customers are at the heart of our business and as a Customer Experience Team Manager of one of our important customer‑facing teams, you will also be at the center of the design and implementation of how we go forward as a business.
Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!
What’s in it for you? With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. You’ll love it even more with our discounts and rewards site, which covers all the most popular brands. On top of this, we give you 25 days of holiday entitlement + Bank Holidays, a company pension scheme matched up to 10% of your annual salary, life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
What will you be doing? As a Customer Experience Team Manager, you will have direct management of a team within our Customer Experience function. Creating an environment that brings out the best in our people, rewards high performance and feels fun to be part of. Capture customer insights that help us improve customer value and loyalty. Identify the critical to quality data measures that evidence consistent excellent service. Implement new business processes that drive performance, improve customer experience, or create operational efficiencies for the business.
What do you need? Excellent leadership experience/skills preferably in a Contact Centre and/or Customer Service environment. We trust that our people will be able to teach you role‑specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes to embody talent within our business:
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
- Thinking: The abilities you draw upon to solve problems, learn and be agile.
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.
Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer‑centricity, and are eager to make a difference then we would love to hear from you - apply today!
Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people‑centric culture will encourage you to continuously develop, both professionally and personally.
Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.
12 Month Maternity Cover Customer Experience Team Manager in Wednesbury employer: MSC Industrial Supply
Contact Detail:
MSC Industrial Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 Month Maternity Cover Customer Experience Team Manager in Wednesbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what current employees are saying. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past experiences that highlight your leadership, problem-solving, and customer-centric approach. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 3
Don’t just wait for the interview to ask questions. Engage with the company on platforms like LinkedIn or during networking events. Show your curiosity about their projects and values, and you’ll stand out as someone who’s eager to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace 12 Month Maternity Cover Customer Experience Team Manager in Wednesbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Refer to the job description and showcase how you embody our values and attributes.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples to demonstrate how you've made a positive impact in previous roles, especially in customer service or team management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MSC Industrial Supply
✨Know Your Customer Experience
Make sure you understand the core principles of customer experience management. Be ready to discuss how you've previously improved customer satisfaction and loyalty, as this role is all about putting customers at the heart of the business.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience, especially in a contact centre or customer service environment. Think of specific examples where you've inspired and engaged your team to achieve great results, as this will demonstrate your ability to create a positive work culture.
✨Embrace Change and Creativity
This role requires someone who can adapt and innovate. Be prepared to share instances where you've successfully implemented new processes or solutions that improved performance or customer experience. Highlight your creativity and problem-solving skills!
✨Demonstrate Your Drive and Ambition
The company is looking for driven individuals who are eager to learn and grow. Share your career aspirations and how you plan to contribute to the company's growth. Show them that you're not just looking for a job, but a place where you can make a real impact.
