Service Delivery Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. When it comes to performance, skills and experience don't tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can't apply your learnt skills. We have big ambitions and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC and you'll adopt a proactive approach to maximize their experience.

What will I be doing?

• Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.
• Problem-solve and work closely with key stakeholders both with the customer's business and at MSC to provide first-class service.
• You will naturally build and maintain these relationships to improve our customers' trust in us.
• Effectively manage service levels and stock-outs for our customers, maximising the customer experience.
• React proactively to anticipate issues before they arise.
• Dynamically manage the stock levels through stock reviews and analysis of slow/fast stock and ensure the right items are on-site for our customers to operate effectively and accurately.
• Take personal ownership by talking to your customer, advising, coordinating, and making improvements.
• Support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin.
• Improve commerciality always balancing the needs of the customer with the needs of the business.

What do I need?

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business:

• Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
• Thinking: The abilities you draw upon to solve problems, learn and be agile.
• Creativity: How adept you are at creating solutions and working with change.
• Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today! This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.

Why MSC?

As one of the UK's Best Companies (awarded 3 Star by Best Companies), we care about our associates. The journey to the best version of you starts with us. If you're searching for an employer that will enable you to learn, grow and make a difference, you've found it. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you'll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we'd love to watch you grow and reach your full potential with us. We won't just give you a job, we'll enable you to be yourself, discover opportunity, unlock your potential, and design your career.