At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join a people-centric company that values your growth and development.
- Benefits: Enjoy discounts, 25 days holiday, pension scheme, and health insurance.
- Other info: Embrace autonomy and creativity in a dynamic workplace.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 31500 - 38500 £ per year.
As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.
When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!
What’s in it for me?
- Autonomy to shape your role and develop your career.
- Constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.
- Discounts and rewards site covering popular brands.
- 25 days of holiday entitlement + Bank Holidays.
- A company pension scheme matched up to 10% of your annual salary.
- Life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance.
What will I be doing?
Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build. You will problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. You will effectively manage service levels and stock-outs for our customers, maximising customer experience.
You will dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately. You can take personal ownership by talking to your customers, advising, coordinating, and making improvements.
What do I need?
We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes:
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
- Thinking: The abilities you draw upon to solve problems, learn and be agile.
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition, pace, energy, and enthusiasm applied to activities.
This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.
Why MSC?
The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.
You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally.
UK - Service Delivery Manager in Wednesbury employer: MSC Industrial Supply Co.
At MSC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a National Account Manager based in Wednesbury, you'll benefit from a competitive salary, generous holiday allowance, and a robust pension scheme, all while working in a fast-paced environment that prioritises employee growth and development. Join us to build meaningful relationships with major clients and contribute to our mission of delivering excellence in customer service.
