At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join a people-centric company that values your growth and development.
- Benefits: Enjoy discounts, 25 days holiday, pension scheme, and health insurance.
- Other info: Embrace autonomy and creativity in a dynamic workplace.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 31500 - 38500 £ per year.
As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.
When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!
What’s in it for me?
- Autonomy to shape your role and develop your career.
- Constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.
- Discounts and rewards site covering popular brands.
- 25 days of holiday entitlement + Bank Holidays.
- A company pension scheme matched up to 10% of your annual salary.
- Life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance.
What will I be doing?
Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build. You will problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. You will effectively manage service levels and stock-outs for our customers, maximising customer experience.
You will dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately. You can take personal ownership by talking to your customers, advising, coordinating, and making improvements.
What do I need?
We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes:
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
- Thinking: The abilities you draw upon to solve problems, learn and be agile.
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition, pace, energy, and enthusiasm applied to activities.
This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.
Why MSC?
The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.
You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally.
UK - Service Delivery Manager in Wednesbury employer: MSC Industrial Supply Co.
At MSC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a National Account Manager based in Wednesbury, you'll benefit from a competitive salary, generous holiday allowance, and a robust pension scheme, all while working in a fast-paced environment that prioritises employee growth and development. Join us to build meaningful relationships with major clients and contribute to our mission of delivering excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Service Delivery Manager in Wednesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSC Industrial Supply Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSC Industrial Supply Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK - Service Delivery Manager in Wednesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSC Industrial Supply Co.:Your cover letter is your chance to shine! Tell us why you want to work at MSC Industrial Supply Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSC Industrial Supply Co.!
How to prepare for a job interview at MSC Industrial Supply Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
