At a Glance
- Tasks: Manage key national accounts and drive revenue growth through strategic partnerships.
- Company: Join a leading company in the industrial sector with a focus on customer relationships.
- Benefits: Enjoy 25 days holiday, matched pension contributions, and comprehensive health insurance.
- Other info: Dynamic role with frequent travel and opportunities for professional growth.
- Why this job: Make a real impact by building long-term relationships and driving business success.
- Qualifications: Degree in Business or related field, plus experience in managing major accounts.
The predicted salary is between 50000 - 65000 £ per year.
The National Account Manager forms part of our Large Customer team and plays an integral role in protecting and growing larger customer accounts through a partnership approach to sales. This role is about delivering exceptional account management to complex customers, building long-term relationships, coordinating support across the business, and helping MSC remain the supplier of choice while realising growth at pace.
Key Responsibilities
- Own the end-to-end relationship with assigned national accounts, protecting and growing revenue through a partnership-led approach.
- Develop and execute account plans aligned to revenue, margin, penetration, and growth objectives.
- Build trusted relationships across customer stakeholder groups and position MSC as a valued partner and supplier of choice.
- Lead pricing, contract management, customer reviews, and commercial planning discussions.
- Coordinate internal resources to deliver customer commitments, manage stakeholder pressures, and provide a seamless, customer-centric experience.
- Monitor account health through forecasting, performance measures, operational KPIs and disciplined execution.
- Support implementation of new contract wins, onboarding customers and realising spend at pace.
- Handle challenging situations with flexibility, sound judgement, and strong follow-through to protect customer confidence.
- Lead internal working groups and bring teams together shoulder-to-shoulder to deliver excellence for customers.
- Communicate effectively across all channels, adapt style to your audience and bring fresh thinking that helps us continuously improve.
Minimum Qualifications
- Degree in Business, Marketing or a related field, or equivalent commercial experience.
- Experience managing national, major, or multi-site customer accounts.
- Proven track record of delivering revenue growth and protecting profitability.
- Strong negotiation, presentation, and stakeholder management skills.
- Experience with forecasting, account planning and commercial reviews.
- Ability to travel as required.
Preferred Qualifications
- Experience within industrial, distribution, manufacturing, or related customer environments.
- Familiarity with customer buying cycles, implementation planning, and program rollout.
- Demonstrated ability to grow accounts, improve margin and strengthen forecast accuracy.
- Strong analytical capability using reporting, performance dashboards, and commercial insight.
Skills and Competencies
- Strategic account planning and consultative selling.
- Executive-level communication and relationship building.
- Contract and pricing discipline.
- Cross-functional leadership and project coordination.
- Results orientation and accountability.
Success Metrics
- Year-on-year revenue growth across assigned accounts.
- Improved margin and overall profitability.
- Accurate forecasting and effective implementation planning.
- Strong service performance and customer satisfaction.
- Successful delivery of new business wins, programmes or product expansion.
- Contract retention and reduced escalations.
- Remote, hybrid and customer-facing working pattern.
- Regular travel to customer meetings, reviews and business sites.
- Fast-paced, cross-functional commercial environment.
Benefits
- 25 days holiday, plus Bank Holidays and paid birthday leave.
- Company pension matched up to 10% of annual salary.
- Life insurance at 6x annual salary, a discounted health cash plan and private medical insurance.
UK- Mgr, Nat'l Account in Wednesbury employer: MSC Industrial Supply Co.
At MSC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a National Account Manager based in Wednesbury, you'll benefit from a competitive salary, generous holiday allowance, and a robust pension scheme, all while working in a fast-paced environment that prioritises employee growth and development. Join us to build meaningful relationships with major clients and contribute to our mission of delivering excellence in customer service.
