UK - Business Facilities & IT Ops Support in Wednesbury

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

In this role, you will provide first-line support across IT, business operations and building facilities, helping to ensure our people have the systems, technology and working environment they need to perform at their best. You will troubleshoot and resolve day-to-day hardware, software and infrastructure issues, escalating more complex problems where required, while also supporting the smooth running and maintenance of our facilities. This is a varied, hands-on role that requires excellent customer service, strong technical aptitude, and a proactive approach to problem-solving. You will be someone who enjoys helping others, pays close attention to detail, and is keen to learn, with the ability to communicate confidently with colleagues and manage a range of priorities. Ultimately, you will play an important role in keeping our IT, facilities, and business operations running smoothly and efficiently.

What will I be doing?

• IT level 1 Support
• Respond to IT support requests received by phone, email, or the ticketing system in a timely and professional manner.
• Provide clear guidance to end users on IT enquiries, including password resets, account set-up, software installations, and building access control.
• Technical Troubleshooting and Escalation
• Troubleshoot and resolve basic issues relating to hardware, software, network connectivity, and peripheral devices.
• Troubleshoot basic cabling requirements, including running network cables and patching leads where required.
• Escalate unresolved or complex issues to Level 2 or Level 3 support teams.
• Ticketing, Documentation and Continuous Improvement
• Accurately document support activity, solutions and troubleshooting steps in the helpdesk ticketing system.
• Work with IT colleagues to identify recurring issues and contribute to knowledge base articles and training materials.
• Asset, Device and Workplace Support
• Support IT asset management, including inventory tracking, equipment provisioning, and software licensing compliance.
• Manage the deployment and support of mobile devices.
• Schedule incoming department moves and room set-up requests.
• Operations/Maintenance Support
• Investigate infrastructure and facilities equipment issues, liaising with maintenance providers to minimise downtime.
• Arrange and schedule preventative maintenance visits in line with manufacturer recommendations.
• Maintain a working understanding of mechanical, electrical, and plumbing infrastructure.
• Quickly identify the root cause of onsite equipment or system failures and complete day-to-day repairs where appropriate.
• Health, Safety and Compliance Champion
• Take an active role in maintaining a safe working environment for associates, visitors, and contractors.
• Carry out regular facility audits and building walkarounds, proactively identifying hazards or issues and following up on required actions.
• Keep all documentation up to date for audit purposes.
• Contractor, Supplier and Inventory Management
• Manage onsite contractors and coordinate maintenance contract renewals.
• Purchase and manage basic inventory, stationery, and internal catering supplies.
• Projects and Operational Support
• Support project management activities and help implement new solutions.
• On call, availability is required for 24/7 out-of-hours on a Rota basis.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business:

• Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
• Thinking: The abilities you draw upon to solve problems, learn and be agile.
• Creativity: How adept you are at creating solutions and working with change.
• Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people-centric culture will encourage you to continuously develop, both professionally and personally.