Contact Center Associate in Wednesbury

When it comes to performance, skills and experience don’t tell the whole story. They only tell uswhat to doinknown, predictable, and contextual situations.

We look for attributes as they tell us how youbehave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions, and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyou\’re the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

WatchHERE to find out what it takes to be successful andbuild a better career at MSC.

Requisition ID: 18838

Employment Type: Full Time

Job Category: Customer Service/Support

Work Location: Wednesbury, UK

Potential WorkLocation: United Kingdom : England : Wednesbury || United Kingdom : England : West Midlands

Our customers are at the heart of everything we do and are the key to our business growth. As a Contact Centre Associate, your purpose will be to use your customer‑centric mindset to provide our customers with world‑class, friendly, and professional service. By doing this, you will directly contribute to building our brand, which is essential for our ongoing success.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job. We provide the opportunity to grow and develop, helping you build your career. Great businesses need great people, that’s where you come in!

What’s in it for you?

• With MSC, you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, so you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts? You\’ll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing?

As a Contact Centre Associate, you will form part of our Contact Centre team and play an integral part in our Customer Experience department. In your new role, you will be the first person that the customer engages with when calling MSC and your goal will be to provide a great experience through exceptional service whilst processing orders and quotes.

Being the first person that our customers talk to makes you a significant part of their journey with MSC. By positively representing the MSC brand and confidently outlining what they can expect from us, you will make a memorable first impression. This will be the foundation on which we will build to form a long‑standing partnership with our customers. Therefore, your initial involvement will directly impact our ability to grow as a business and exceed our customers’ expectations.

Whilst speaking to our customers, you will be able to gain firsthand insight into their business and their objectives. By adopting a proactive approach, you will be able to liaise with our sales functions with a view of providing solutions for our customers. Sharing this knowledge will allow our brilliant sales teams to do what they do best. We need you to have meaningful conversations with our customers and position MSC as a vehicle to enable their growth.

What do you need?

We trust that our people will be able to teach you the role‑specific skills, but for you to truly succeed at MSC, you will embody our values and these significantly important attributes, ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills, how well you manage relationships, and how rewarding you are to deal with

Thinking: The abilities you draw upon to solve problems, learn and be agile

Creativity: How adept you are at creating solutions and working with change

Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer‑centricity, and are eager to make a difference, then we would love to hear from you – apply today!

Why MSC?

The journey to the best version of yourself starts with us. If you’re searching for an employerthat will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomy to make decisions, takerisks and learn from mistakes.

You will be encouraged to challenge the norm,makedecisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people‑centric culture will encourage you to continuously develop, both professionally and personally.

From ourculture to our forward‑thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.

WatchHERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity,unlock your potential, and design yourcareer.

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