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- Tasks: Join our team to enhance customer experiences and manage onsite vending solutions.
- Company: MSC, a forward-thinking company that values growth and innovation.
- Benefits: Enjoy 25 days holiday, discounts, a pension scheme, and health insurance.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills and a proactive mindset are essential.
- Other info: We celebrate personal and professional development in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too.
To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!
As an Onsite Service Representative, you will form part of our Customer Solutions team and will play a crucial part in our Large Customer operation. By understanding our customer’s current vending implementation experience, you will make recommendations to improve their offering. You will also replenish vending solutions onsite for our customers whilst developing great relationships to become a trusted partner.
What’s in it for you? With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. You’ll love our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
On top of this, we give you 25 days of holiday entitlement + Bank Holidays, a company pension scheme matched up to 10% of your annual salary, life insurance (6x annual salary), plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
Responsibilities: As a Vending Replenishment Specialist, you will truly value our customers and put them at the heart of everything you do. We are committed to going above and beyond for our customers and strive to always exceed their expectations. You will contribute towards exceeding our customers’ expectations daily, whilst ensuring that they’re always satisfied and happy with MSC.
By proactively replenishing the vending solution on-site for our customers, you will be positioning MSC as a vehicle that can enable their business growth. Our customers will be able to run their operations seamlessly through your effective vending management and you will see how your efforts are impacting their productivity.
You will have an insight into our customers’ operations and by adopting a proactive mindset you will be able to identify opportunities where MSC can provide solutions. By sharing your insight with our key stakeholders, we will be able to further contribute towards encouraging growth in our customers.
You will also be a great support contact for our customers. By collaborating with our implementation team, you will feel confident to support our customers in the event of any vending machine faults. Faults are typically resolved by using the onboard computer, so you’ll need to ensure you have a good understanding of IT to truly add value to our customers. An understanding of electrics will also be helpful. Your can-do attitude and willingness to help our customers will ensure the maintenance of their equipment and that their operation will continue to run smoothly or with as little delay as possible.
Qualifications & Skills: We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with.
- Thinking: The abilities you draw upon to solve problems, learn and be agile.
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities.
Ultimately, we identify talent in people who can demonstrate our values, and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!
Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact.
We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.
Our people-centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.
Onsite Service Representative employer: MSC Industrial Supply Co.
Contact Detail:
MSC Industrial Supply Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into MSC's values and culture. This will help you connect your experiences to what they’re looking for, showing that you’re not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your problem-solving skills and customer-centric attitude, as these are key for the Onsite Service Representative role.
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you’ve gone above and beyond for customers or tackled challenges head-on. This will show MSC that you have the drive and creativity they’re after.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few thoughtful questions about the team or the company’s growth plans. It shows you’re genuinely interested and eager to be part of their journey. And remember, apply through our website for the best chance!
We think you need these skills to ace Onsite Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and ambition. Remember, we’re looking for people who are curious and ready to step outside their comfort zone.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Use examples that demonstrate your problem-solving abilities and customer-centric mindset, as these are key attributes for the Onsite Service Representative role.
Show Your Drive: We love seeing candidates who are ambitious and driven! In your application, share specific instances where you've gone above and beyond or taken initiative. This will help us understand your level of energy and enthusiasm, which is super important to us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at MSC Industrial Supply Co.
✨Know Your Customer-Centric Approach
Before the interview, think about how you can demonstrate your commitment to putting customers at the heart of everything you do. Prepare examples from your past experiences where you went above and beyond for a customer, as this aligns perfectly with what the company values.
✨Show Off Your Problem-Solving Skills
Since the role involves dealing with vending machine faults, be ready to discuss how you've tackled unexpected challenges in the past. Think of specific instances where your quick thinking and creativity helped resolve an issue, showcasing your ability to adapt and learn on the job.
✨Demonstrate Your Drive and Ambition
The company is looking for driven individuals who are eager to grow. Share your career aspirations and how this role fits into your long-term goals. Highlight any initiatives you've taken in previous roles that show your ambition and willingness to step outside your comfort zone.
✨Be Prepared to Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth opportunities, and how they support their employees' development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
