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- Tasks: Support customers by replenishing vending solutions and enhancing their experience.
- Company: Join a dynamic team at MSC with a focus on growth and innovation.
- Benefits: Enjoy 25 days holiday, discounts, health insurance, and a matched pension scheme.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills and a proactive mindset are essential.
- Other info: Embrace a culture of continuous learning and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
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When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations.
We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.
We have big ambitions, and we need people who work here to have big ambitions too.
To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.
If you\’re the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!
WatchHERE to find out what it takes to be successful and build a better career at MSC.
Requisition ID :19881
Employment Type :Full Time
Job Category :Customer Service/Support
Work Location : Wednesbury, UK
Potential WorkLocation :United Kingdom : Scotland : Aberdeen || United Kingdom : Scotland : Dumfries || United Kingdom : Scotland : Fife || United Kingdom : Scotland : Glasgow || United Kingdom : Scotland : Kintyre || United Kingdom : Scotland : Lannark || United Kingdom : Scotland : Perth
What you will do
As anOnsite Service Representative, you will form part of our Customer Solutions team and will play a crucial part in our Large Customer operation. By understanding our customer’s current vending implementation experience and you will make recommendations to improve their offering. You will also replenish vending solutions onsite for our customers whilst developing great relationships to become a trusted partner.
Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people – that’s where you come in!
What’s in it for you?
- With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
- Love discounts? You\’ll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
- On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
Responsibilities
What will you be doing?
As aVending Replenishment Specialist,you will truly value our customers and put them at the heart of everything you do. We are committed to going above and beyond for our customers and strive to always exceed their expectations. You will contribute towards exceeding our customers’ expectations daily, whilst ensuring that they’re always satisfied and happy with MSC.
By proactively replenishing the vending solution on-site for our customers, you will be positioning MSC as a vehicle that can enable their business growth. Our customers will be able to run their operations seamlessly through your effective vending management and you will see how your efforts are impacting their productivity.
You will have an insight into our customers’ operations and by adopting a proactive mindset you will be able to identify opportunities where MSC can provide solutions. By sharing your insight with our key stakeholders, we will be able to further contribute towards encouraging growth in our customers.
You will also be a great support contact for our customers. By collaborating with our implementation team, you will feel confident to support our customers in the event of any vending machine faults. Faults are typically resolved by using the onboard computer, so you’ll need to ensure you have a good understanding of IT to truly add value to our customers. An understanding of electrics will also be helpful. Your can-do attitude and willingness to help our customers will ensure the maintenance of their equipment and that their operation will continue to run smoothly or with as little delay as possible.
Join the team with a fresh perspective and you can make a real impact by asking questions about the way we do things. You will help us to continuously improve our business, and we will value and consider everything you say.
Qualifications & Skills
What do you need?
We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with
Thinking: The abilities you draw upon to solve problems, learn and be agile
Creativity: How adept you are at creating solutions and working with change.
Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities
Ultimately, we identify talent in people who can demonstrate our values, and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you – apply today!
Why MSC?
The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it.
You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact.
We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.
You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.
Our people-centric culture will encourage you to continuously develop, both professionally and personally.
From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.
Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.
WatchHERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work
We won’t just give you a job, we’ll enable you to be yourself, discover opportunity,unlock your potential, and design your career.
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Onsite Service Representative employer: MSC Industrial Supply Co.
Contact Detail:
MSC Industrial Supply Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Representative
✨Tip Number 1
Get to know the company! Research MSC and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Since MSC values how you handle challenges, think of examples from your past where you’ve demonstrated problem-solving skills and adaptability. Be ready to share these stories!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onsite Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and ambition. Remember, we’re looking for people who are curious and ready to step outside their comfort zone.
Tailor Your Application: Make sure to customise your application to fit the Onsite Service Representative role. Highlight your relevant skills and experiences that align with our values, especially your customer-centric approach and problem-solving abilities. This will help us see how you can contribute to our team!
Show Your Drive: We love seeing candidates who are driven and eager to learn. In your application, share examples of how you've tackled challenges or taken initiative in previous roles. This will demonstrate your ambition and readiness to grow with us at MSC.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MSC Industrial Supply Co.
✨Know the Company Inside Out
Before your interview, take some time to research MSC and their values. Understand their customer-centric approach and how they strive to exceed expectations. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Since the role involves dealing with challenges and uncertainties, prepare examples from your past experiences where you successfully solved problems or adapted to unexpected situations. Highlight your creativity and drive in these scenarios to demonstrate that you can think on your feet.
✨Emphasise Your Interpersonal Skills
As an Onsite Service Representative, building relationships is key. Be ready to discuss how you’ve managed relationships in previous roles. Use specific examples to illustrate your ability to connect with customers and colleagues, showing that you can be a trusted partner.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their growth plans, team dynamics, or how they support employee development. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
