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- Tasks: Lead a dynamic team to deliver exceptional service to our largest customers.
- Company: Join MSC, a people-centric company that values growth and innovation.
- Benefits: Enjoy 25 days holiday, discounts, life insurance, and a matched pension scheme.
- Why this job: Shape your career while making a real impact in a supportive environment.
- Qualifications: Strong interpersonal skills, problem-solving abilities, and a drive for excellence.
- Other info: Embrace a culture of continuous development and autonomy in your role.
The predicted salary is between 36000 - 60000 ÂŁ per year.
When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills. We have big ambitions, and we need people who work here to have big ambitions too. To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things. If you’re the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!
The people who make the best decisions are always those closest to the customer and as a player‑coach to our external Service Delivery Managers, you will inspire, engage, and encourage the team to achieve great things. Our customers are at the center of our business and as the Onsite Service Team Manager, you will be responsible for leading a team of people who service our organisation’s largest customers. Working closely with our customers and internal departments you will be engaging and building close working relationships to drive performance across your team and within our customers.
Given the proactive nature of the role, you will actively be working with our Resource Planner to coordinate the replenishment and upkeep of all our vending machines. In addition to the management and coordination of your team, you will be an on‑hand resource to cover your territory in the event of any unplanned absence and holiday cover. This is an external role with high on‑the‑road activity to ensure great service delivery to our largest customers.
Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that’s where you come in!
What’s in it for you? With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. Love discounts? You’ll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered. On top of this, we give you 25 days of holiday entitlement + Bank Holidays + paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
What will you be doing? As an Onsite Service Team Manager, you will have direct leadership responsibilities for a team within our Large Customer Operations Department. Working with our resource planner co‑ordinate onsite customer activity and be the first point of contact for resource cover across your territory. Create an environment that brings out the best in our people, manages and rewards high performance and feels great to be part of. Have a Continuous Improvement Mindset to your role and our working processes and identify improvements. Drive operational excellence across the Team to drive profitability and productivity improvements for our team and organisation. Conduct regular performance reviews & developmental 121s with your direct reports and create bespoke training and developmental plans. Be active with your team’s customers and identify training and coaching needs in order to optimise high performance.
What will you need? We trust that our people will be able to teach you the role‑specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
- Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with
- Thinking: The abilities you draw upon to solve problems, learn and be agile
- Creativity: How adept you are at creating solutions and working with change.
- Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities
Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer‑centricity, and are eager to make a difference, then we would love to hear from you - apply today!
Why MSC? The journey to the best version of yourself starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it. You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact. We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes. You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success. Our people‑centric culture will encourage you to continuously develop, both professionally and personally. From our culture to our forward‑thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self. Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.
We won’t just give you a job, we’ll enable you to be yourself, discover opportunity, unlock your potential, and design your career.
Onsite Service Manager in Manchester employer: MSC Industrial Direct Co.,
Contact Detail:
MSC Industrial Direct Co., Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Manager in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Watch videos, read up on their values, and understand what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare some thoughtful questions to ask during your interview. This not only shows your curiosity but also helps you gauge if the company is the right fit for you. Remember, it’s a two-way street!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've tackled challenges or led teams in the past. This will help demonstrate your drive and creativity, which are key attributes they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Onsite Service Manager in Manchester
Some tips for your application 🫡
Show Your Ambition: When writing your application, let your ambition shine through! We want to see how driven you are and how you plan to contribute to our growth. Share your goals and how they align with what we’re doing at MSC.
Be Customer-Centric: Remember, our customers are at the heart of everything we do. In your application, highlight any experiences where you’ve gone above and beyond for customers. This will show us that you understand the importance of customer relationships.
Embrace Uncertainty: We love people who can thrive in uncertain situations! Use your application to share examples of how you've tackled challenges or stepped outside your comfort zone. This will demonstrate your adaptability and problem-solving skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MSC Industrial Direct Co.,
✨Show Your Ambition
When preparing for your interview, think about how you can demonstrate your ambition and drive. Share specific examples of times you've stepped outside your comfort zone or taken on challenges that pushed you to grow. This will resonate with the company's focus on big ambitions.
✨Emphasise Interpersonal Skills
Since the role involves managing relationships, be ready to discuss your interpersonal skills. Prepare anecdotes that showcase how you've built strong connections with customers or team members, and how those relationships have led to successful outcomes.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to solve problems creatively, especially in uncertain or challenging environments. Be prepared to explain your thought process and the steps you took to arrive at a solution, as this aligns with the company's value on agility and creativity.
✨Prepare for Continuous Improvement Discussions
The company values a continuous improvement mindset, so come equipped with ideas on how processes can be enhanced. Think about past experiences where you've identified areas for improvement and how you implemented changes. This shows you're proactive and committed to driving excellence.
