Onsite Service Specialist I (Des Moines) *$2,500 Sign On Bonus in Manchester

The On‑Site Service Specialist level 1 is responsible for delivering exceptional customer service and inventory management at large dedicated customer locations. The role supports procurement, order placement, and management of MSC ControlPoint Solutions—including Vending, Vendor Managed Inventory (VMI), and Crib systems—and serves to advance MSC’s value proposition through on‑site engagement and collaboration with internal and external stakeholders.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put‑away, and inventory optimization.
• Promote MSC customer loyalty through the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up‑to‑date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC‑approved time management tools.
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem‑solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Bonus Points If You Have

• College degree preferred.
• Relevant military experience a plus.
• Metalworking knowledge a plus but not required.
• Strong technical and mechanical aptitude preferred.
• Proficiency in mobile business applications preferred.

Other Requirements

• A valid driver’s license may be required.
• Position requires up to 10% travel, as needed.
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.
• Position may require access to ITAR and/or CUI.

Compensation

Compensation starting at $19.62–$28.49 per hour depending on candidate location and experience. The salary range is based on similar roles in comparable industries; the Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States; we are unable to sponsor or take over sponsorship of a work visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.