MSC Cruises is seeking a Real Time Analyst to join our contact centre. You will monitor real-time performance, manage queue volumes, and support intra-day decision-making to protect service levels and customer satisfaction.
Responsibilities include adjusting agent allocations, coordinating breaks, and communicating updates to Operations Management, while collaborating with WFM planners to improve forecast accuracy and schedule effectiveness.
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Real-Time Operations Analyst in Woking employer: MSC Cruises
At MSC Cruises, we pride ourselves on being an exceptional employer that values passion and commitment. As a Travelling Fleet Medical Auditor, you will not only enjoy extensive travel opportunities but also be part of a dynamic work culture that prioritises quality healthcare and employee growth. With a focus on continuous improvement and collaboration, we empower our team members to make a meaningful impact on the wellbeing of guests and crew across our global fleet.
