At a Glance
- Tasks: Lead and motivate a team of Cruise Specialists to deliver exceptional customer experiences.
- Company: Join MSC Cruises, a leader in the travel industry with a focus on guest satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Exciting opportunity to grow in a fast-paced and supportive team.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic travel setting.
- Qualifications: Proven leadership in call centres and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
MSC Cruises is seeking a Contact Centre Supervisor in the UK & Ireland to lead a fast-paced team of Cruise Specialists handling inbound enquiries and maintaining high service standards.
You will drive performance, coach staff, and coordinate with Training, Development and Quality teams to deliver exceptional guest experiences.
The role requires proven call centre leadership, strong English communication, and flexibility to work in a dynamic travel environment.
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We think you need these skills to ace Contact Centre Supervisor: Lead, Motivate & Elevate CX in Woking
Call Centre Leadership
Team Management
Coaching Skills
Performance Management
Communication Skills
Customer Service Excellence
Collaboration with Training and Development
