Show & Multimedia Operations Manager

Your Purpose

Based in the London office, this role is responsible for managing and supervising the day‑to‑day operations of the department, ensuring activities are efficient and aligned with the organization’s goals. Key operational areas include audio and DSP, digital video, broadcast, stage machinery, automation, rigging, theatre lighting, and house lighting. The role also involves providing input on new projects and closely monitoring all dry‑dock processes to ensure continuity across operations. Additionally, it requires maintaining regular daily catch‑ups with traveling personnel to stay updated on ongoing activities and support.

Your Impact

• Operational Oversight: ensures that daily processes run smoothly while monitoring activities to maintain quality standards, meet deadlines, and guarantee continuity across operations and dry dock activities.
• Troubleshooting: identifying and troubleshooting technical issues across all operational areas, ensuring minimal downtime and effective problem resolution while collaborating with team members and relevant departments to analyse root causes and implement long‑term solutions.
• Traveling Fleet Supervisors: maintains regular catch‑ups with Traveling Fleet Supervisors to ensure schedules align with operational requirements, company standards, and guidelines.
• Process Optimization: analyzes workflows and proposes improvements to increase efficiency and reduce resource waste and unnecessary delays.
• Budget and Resource Management: plans and monitors operational costs to ensure they stay within budget and collaborates with other departments to ensure effective resource utilisation.
• Reporting and Analysis: provides regular performance reports and identifies issues, proposing data‑driven solutions.
• Supplier and Group Relations: ensures customer technical expectations are met and coordinates with suppliers to maintain a consistent supply of materials and/or services.
• Compliance and Safety: ensures all operations comply with company standards and reference safety/quality regulations, overseeing the implementation of procedures to minimise risks.
• Communication: coordinates and implements requests from productions and other colleagues, communicating effectively with team members, travelling fleet supervisors, and other stakeholders.
• MSC environment: demonstrates a strong understanding of MSC products and features, collaborating and communicating effectively with other departments to ensure excellent support is consistently delivered.

Your Journey so far

• Strong problem‑solving skills and a positive attitude.
• A minimum of five years’ experience in a relevant technical environment.
• Relevant language skills and education.
• Specific certifications and/or technical studies.
• Significant travel required.
• UK visa required.

Your Essentials

The existing right to live and work in the UK is preferred.

Our Commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected, and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees, and our planet.