Legal Claims Manager in London

Where passion meets opportunity

Your Purpose

MSC Cruise Management UK is seeking a driven Claims Manager to join our Legal and Insurance team. The role requires experience in the cruise or wider maritime industry, with a strong focus on personal injury claims handling and insurance-related matters.

The successful candidate will manage a range of shipping-related and complex personal injury claims with limited supervision, and act as a key liaison with internal stakeholders and external counterparts, including opposing counsel, P&I insurers, agencies, ship command and other departments, ensuring effective coordination and resolution of claims.

Your Impact

• Independently manages Admiralty matters, including coordination of legal response and case handling.
• Handles personal injury claims, ensuring timely assessment, documentation and resolution.
• Manages deviation claims, including analysis, coordination and follow-up with relevant stakeholders.
• Coordinates legal strategy across claims and litigation matters, working closely with internal and external counsel.
• Oversees cross-departmental coordination and ensures effective flow of information across relevant business units.
• Manages external third parties, including correspondents, surveyors, experts and other service providers.
• Leads accident investigation processes, including evidence collection, preservation and case file preparation.
• Conducts settlement negotiations and supports dispute resolution strategies, aiming for efficient and commercially sound outcomes.
• Liaises with external counterparties, including opposing counsel, P&I insurers, P&I correspondents, agents and medical or crew departments.
• Manages P&I insurance matters, including coordination of coverage issues, claims handling, and policy renewals for the fleet.
• Applies strong understanding of shipping agreements, crew employment contracts, Collective Bargaining Agreements (CBAs), ITF standards, PEME requirements and safety of life at sea regulations.
• Provides regular reporting to the Head of Claims on case status, trends, statistics, and potential exposure, including budget forecasting and claims reserves.

Your Journey so far

• English as the primary working language; knowledge of a second language is considered an advantage.
• Maritime and/or legal studies.
• Previous exposure to the cruise or wider maritime industry.
• Knowledge and understanding of personal injury claims handling is required.
• Strong analytical and organisational skills with attention to detail.
• Ability to work in an international, fast-paced environment.
• Ability to work autonomously while also contributing effectively within a team environment.
• Strong communication skills and ability to liaise effectively with multiple stakeholders.
• Willingness and ability to travel when required.

Your Essentials

• Eligible to work in the UK

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.