Our IT Support Specialists are responsible for administering Microsoft 365 and supporting core infrastructure, while delivering day-to-day IT services including new user provisioning, access management, and troubleshooting end‑user issues. They act as a primary point of contact for service users and customers requiring technical support, information, or other IT services.
Your Impact
- Administers and manages Microsoft 365 services
- Supports Intune administration, including device and application management
- Performs proactive monitoring and maintenance of IT infrastructure
- Provides support for personal computing devices, smart devices, meeting room conferencing systems, and multifunction printers
- Sets up workstations and required peripheral devices for new starters
- Installs and configures software and ensures appropriate access to IT services
- Guides users on operating new software, devices, and IT equipment
- Troubleshoots, diagnoses, and resolves a wide range of IT issues
- Maintains accurate records of repairs, fixes, and technical activities
- Provides technical support to users during conference calls
Your Journey so far
- Fluency in English; knowledge of additional European languages is an advantage
- Strong diagnostic, analytical and problem‑solving skills
- Excellent communication and interpersonal abilities, ability to work well in a team
- Solid understanding of a wide range of computer systems and technologies
- Advanced Microsoft 365 administration skills, including Microsoft Teams management
- Familiarity with multifunction devices such as copiers, printers, and scanners
- Ability to follow established IT processes (e.g., starter/leaver workflows, workstation and user setup)
- Experience with network administration and Active Directory management
- Customer‑focused with a problem‑solving mindset
- Competence in supporting meeting rooms, visitors, and staff with video displays, video/audio conferencing, and internet access
- Experience with monitoring and maintaining IT infrastructure (e.g., patching, error resolution, storage management)
Your Essentials
- Required to work as part of a rota, including evenings and weekends
- Eligibility to work in the UK
IT Support Specialist employer: MSC Cruises
At MSC Cruises, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our IT Support Specialists enjoy comprehensive benefits, opportunities for professional growth, and the chance to work in a vibrant environment that values employee contributions. Join us in our beautiful location and be part of a team that is dedicated to providing outstanding support and service.
