Head of Operations - Exec Coaching to Education Leaders. UK Remote

Job Description

Ready to Make Stuff Better? We thought so. Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we are looking for a brilliant Head of Operations – someone who gets a kick out of solving complex problems, turning chaos into clarity, and making systems sing. You will be the operational engine that keeps MSB running smoothly, from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we would love to meet you. Oh, and did we mention? We’ll give you 5 extra days off a year just for an adventure.

The Role at a Glance

• Position: Head of Operations
• Location: Remote with occasional meetings in London or Manchester
• Salary: £55,000 – £60,000
• Benefits: 35 days holiday including bank holidays, 5 adventure days, £2,500 personal development budget, leadership coaching, training as a Coach, flexible working, employee share options, and more
• Type: Permanent, Full-Time

Our Values

Conversation, Integrity, and Adventure

Your Skills

• A likeable people lover
• Experienced systems leader within an SME
• Analytical mind, self-starter, strong networker
• Problem solver, results-driven, customer-focused
• Risk taker, detail-oriented, quality-focused

Your Background

Experience in Business Operations, Team Operations, SME Operations, or as an Operations Manager.

About Us

Since 2017, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We are a go-to provider of executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training has a 100% NPS, and our partnerships keep expanding. We are making big waves in a fast-growing market.

The Head of Operations Opportunity

You will be the go-to person keeping everything running smoothly behind the scenes. Your key responsibilities will include operations management, data management and reporting, risk assessment, strategy and process improvement, and stakeholder support and training.

About You

• A people lover who listens and creates space for clients
• Highly motivated, results-driven, with a strong moral compass
• Organized, self-starting, with strong communication skills
• Problem solver, adaptable, passionate about development
• Detail-oriented, quality-focused, flexible, quick learner

Qualifications & Experience

• Leadership experience in SME operations or similar
• Experience improving operations and systems, preferably in education
• Proficiency with CRM software and spreadsheets
• Bachelor’s degree or 5+ years of workplace experience
• Experience in the international schools market or education sector
• Fluent in English, familiar with coaching services

What’s on Offer

• Salary: £55,000 – £60,000
• Share scheme, professional development, adventure days, and more
• Supportive, innovative, purpose-driven environment
• Flexible working arrangements

If you’re excited by systems that work, love spreadsheets and conversations, and want to help a fast-growing, values-led company reach the next level, apply now. Let’s make stuff better together!

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