At a Glance
- Tasks: Support sales operations and ensure smooth customer onboarding in a dynamic environment.
- Company: Fast-growing international company focused on innovation and ethical practices.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work culture.
- Other info: Join a diverse team of over 20 nationalities and grow your career.
- Why this job: Make a real impact by helping customers succeed and contributing to a safer world.
- Qualifications: Reliable, organised, and great at building long-term relationships.
The predicted salary is between 27000 - 29000 £ per year.
Our MSAB office in Reading is now hiring two Customer Success resources to support our sales operations in the UK. The role will allow you to contribute to a safer world while helping to achieve our sales strategy and growth plans.
Working in these Customer Success roles, you will hold key importance for renewals and onboarding based in our UK office in Reading. You will ensure our business runs smoothly having daily interaction with both our sales team and our customers.
Main tasks include:
- Maintain accurate CRM systems for relevant territory.
- Ensure accurate pipeline tracking and account information.
- Oversee quotes, contracts, and order processing, working closely with sales, legal, and finance from HQ.
- Drive sales forecasting and reporting, providing insights to support regional decision-making.
- Support territory planning and act as a key liaison to align Sales, Finance, Legal, and Delivery teams across the deal lifecycle.
- Ensure successful onboarding and adoption of MSAB tools within customer organisations.
- Build and maintain long-term customer relationships, acting as a trusted point of contact post-sale.
- Drive renewals, contract extensions, and revenue retention across existing accounts.
- Identify and support upsell and cross-sell opportunities in collaboration with Area Sales Managers.
Who you are:
We look forward to hearing you tell us about your reliable and organised personality and also about your ability to confidently communicate and create relationships on a long-term basis. You are a person who is easy to talk to, who enjoys being part of a team and takes responsibility for your work, making sure the administrative side of our business runs smoothly.
This is an opportunity to support sales operations, guide our customers with onboarding, and learn how CRM contributes to our business growth.
Salary range for these roles is £27K-£29K + bonus.
What we can offer:
We can offer you an exciting work environment, where we value being innovative, acting ethically, and delivering results in everything we do while our customers' needs are at the centre. We are proud to be a fast-growing international company with more than 20 nationalities and we work with things that really make a difference. Are you up for the challenge?
Customer Success UK in Reading employer: MSAB
At MSAB, we pride ourselves on being an excellent employer, offering a dynamic work environment in Reading where innovation and ethical practices are at the forefront of our operations. Our commitment to employee growth is evident through opportunities for professional development and collaboration within a diverse team of over 20 nationalities, all while contributing to meaningful projects that enhance safety worldwide. With competitive salaries and a focus on customer success, we ensure that our employees feel valued and empowered to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success UK in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MSAB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MSAB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success UK in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MSAB:Your cover letter is your chance to shine! Tell us why you want to work at MSAB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MSAB!
How to prepare for a job interview at MSAB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
