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- Tasks: Repair and maintain safety equipment while providing top-notch customer training.
- Company: Join MSA Safety, a purpose-driven company dedicated to protecting people worldwide.
- Benefits: Gain hands-on experience, travel opportunities, and a chance to make a real difference.
- Why this job: Be part of a mission to ensure safety and innovation in the field.
- Qualifications: Technical/mechanical experience and strong communication skills are essential.
- Other info: Dynamic role with significant travel and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers' greatest problems so they can go home safe each and every day.
Responsibilities:
- 80% Service & Repair of MSA equipment & Customer Training: Carry out Repairs, Maintenance and Service of MSA Products (PG01 – PG50) in the private and industrial sector as per MSA instruction. This may be in-house or field-based across the UK. Prepare & conduct Service Trainings to internal & external customers as per MSA instruction. Plan workload efficiently, minimising travel/driving time. Support all Service Regions of Europe. Provide outstanding Customer Service at all times. Attend MSA Service Training courses upon requirement (UK & Europe). Liaise with Sales & Customer Service to effectively promote the MSA product & brand.
- 10% Administration: Provide service documentation to customers according to service agreements or purchase orders. Provide full, detailed service activity reports to customers upon completion of works. Complete all required Service-related administration & reports as required. Provide information to the Service Administrator or the Service Manager to assist in the preparation of quotations for customers regarding service jobs. Respond to all oral/written correspondence in a timely manner. Inform Service Administrator/Supervisor/Manager of any business-relevant updates/amendments in relation to customer records.
- 10% Fulfillment of operational requirements: Ensure service equipment, instruments and tooling is in good technical condition. Assume responsibility for allocated stock of materials/goods. Report any discrepancies promptly to Service Administrator. Assist with Project Work where business needs arise. Cooperate in projects to improve service processes. Define spare parts needed/required and forward the request to the Service Administrator. Fulfil the required service documentation and follow all procedures required by MSA regarding the service process. Prepare any reports at the request of a supervisor. Other activities as assigned by a supervisor.
Qualifications:
High Level Requirements of Position:
- Experience (required): Technical Experience – min 2 years technical/mechanical experience, English fluent, MS Office (Word and Excel advanced), Experience in Service/Repair activities, Self-motivation & Focus is a must, Technical Training Experience.
- Experience (preferred): SCBA, FABA, PG08 & FP Products, Use of Service Tools such as CRM and SAP.
- Education (required): Technical High School or Degree or equivalent from business experience.
- Education (preferred): Technician or BSC, just graduated, e.g. mechatronic or electronic engineer.
- Travel: 80%
- Budgetary Responsibility: None.
Field Service Technician employer: MSA, The Safety Company
Contact Detail:
MSA, The Safety Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current MSA employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MSA's products and services. Show your passion for safety and how your technical skills can make a difference. We want to see that you’re not just looking for any job, but that you genuinely care about our mission.
✨Tip Number 3
Practice your customer service skills! As a Field Service Technician, you'll be interacting with clients regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the MSA team and making a difference in the world of safety.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for safety and innovation shine through. We want to see how motivated you are to make a difference in the field and how you align with our mission at MSA Safety.
Highlight Relevant Experience: Make sure to detail your technical experience and any service/repair activities you've been involved in. We’re looking for candidates who can demonstrate their skills and knowledge, so don’t hold back on showcasing what you’ve done!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate applications that are easy to read and understand, so make it simple for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MSA, The Safety Company
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around MSA products and service tools like CRM and SAP. Being able to discuss your hands-on experience with repairs and maintenance will show that you're not just a theory person but someone who can get the job done.
✨Show Your Passion for Safety
Since MSA is all about safety, it’s crucial to convey your passion for protecting people and assets. Share examples from your past experiences where you’ve prioritised safety in your work or training sessions. This will resonate well with the company’s mission.
✨Prepare for Customer Scenarios
Expect questions about how you would handle customer service situations. Think of specific instances where you provided outstanding service or resolved issues effectively. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Plan Your Travel Strategy
Since the role involves a lot of travel, be ready to discuss how you plan your workload efficiently. Talk about any tools or methods you use to minimise travel time and maximise productivity. This shows that you’re proactive and organised, which is essential for a Field Service Technician.
