At a Glance
- Tasks: Service and repair MSA equipment while providing top-notch customer training.
- Company: Join MSA Safety, a purpose-driven company dedicated to protecting people worldwide.
- Benefits: Competitive salary, hands-on training, and opportunities for travel across the UK.
- Other info: Dynamic role with 80% travel and excellent career advancement potential.
- Why this job: Make a real difference by ensuring safety and reliability in critical environments.
- Qualifications: 2 years of technical experience and a passion for service and repair.
The predicted salary is between 36000 - 60000 £ per year.
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers' greatest problems so they can go home safe each and every day.
Responsibilities:
- 80% Service & Repair of MSA equipment & Customer Training: Carry out Repairs, Maintenance and Service of MSA Products (PG01 – PG50) private and industrial sector as per MSA instruction. This may be in-house or field-based across the UK. Prepare & conduct Service Trainings to internal & external customers as per MSA instruction. Plan workload efficiently, minimising travel/driving time. Support all Service Regions of Europe. Provide outstanding Customer Service at all times. Attend MSA Service Training courses upon requirement (UK & Europe). Liaise with Sales & Customer Service to effectively promote the MSA product & brand.
- 10% Administration: Provide service documentation to customers according to service agreements or purchase orders. Provide full, detailed service activity reports to customers upon completion of works. Complete all required Service-related administration & reports as required. Respond to all oral/written correspondence in a timely manner. Inform Service Administrator/Supervisor/Manager of any business-relevant updates/amendments in relation to customer records.
- 10% Fulfillment of operational requirements: Ensure service equipment, instruments and tooling is in a good technical condition. Assume responsibility for allocated stock of materials/goods. Assist with Project Work where business needs. Cooperation in projects to improve service processes. By fulfilling the required service documentation and following all procedures required by MSA regarding the service process.
Qualifications:
- Experience (required): Technical Experience – min 2 years technical/mechanical experience, English fluent, MS Office (Word and Excel advanced), Experience in Service/Repair activities, Self-motivation & Focus is a must, Technical Training Experience.
- Experience (preferred): SCBA, FABA, PG08 & FP Products, Use of Service Tools as CRM and SAP.
- Education (required): Technical High School or Degree or equivalent from business experience.
- Education (preferred): Technician or BSC, just graduated, e.g. mechatronic or electronic engineer.
Travel: 80%
Budgetary Responsibility: None
Field Service Technician employer: MSA Safety Inc.
At MSA Safety, we pride ourselves on being a purpose-driven employer that values innovation and the safety of our employees and customers alike. Our work culture fosters collaboration and continuous learning, offering Field Service Technicians ample opportunities for professional growth through training and hands-on experience across the UK and Europe. Join us to be part of a team that is dedicated to making a meaningful impact in the world of safety, while enjoying a supportive environment that prioritises your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know MSA Safety inside out! Research their products and services, especially the ones you'll be working with as a Field Service Technician. This way, when you get that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical experience and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former MSA employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the MSA team and making a difference.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how motivated you are to make a difference in the field of safety and service. Share any relevant experiences that highlight your passion for helping others.
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your technical experience and any specific skills that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at MSA Safety!
How to prepare for a job interview at MSA Safety Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to MSA products and services. Familiarise yourself with the specific equipment you'll be working with, like SCBA and FABA systems. This will not only show your passion but also your readiness to tackle the role head-on.
✨Showcase Your Customer Service Skills
Since customer service is a big part of the job, prepare examples of how you've provided outstanding service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your commitment to MSA's mission of safety.
✨Plan for the Field
As a Field Service Technician, you'll be out and about. Be ready to discuss how you plan your workload efficiently to minimise travel time. Maybe share a strategy you've used before to manage your time effectively while ensuring all tasks are completed.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Prepare by reviewing common service and repair scenarios related to the role. Practising how you'd approach these problems can help you feel more confident and show that you're proactive about finding solutions.
