Lead Business Process Improvement Analyst

Excellent opportunity for an experienced Business Process Analyst to step into a team leadership role within an established and progressive organisation. This position sits within the central transformation function and plays a key part in delivering cross-functional process improvements that enhance customer experience, drive operational efficiency, and support long-term strategic goals.

The Role:As a Lead Business Process Improvement Analyst, you’ll combine hands-on process improvement work with team leadership. You’ll be responsible for guiding and mentoring a small team, helping to shape individual development plans and ensuring the delivery of high-quality process analysis across multiple business areas.

You’ll be highly data-driven — confident in collecting, interpreting, and using insight to identify inefficiencies, risks, and opportunities for change throughout the customer journey.

This is a hybrid position based out of a West Midlands HQ, typically involving two office days per week and three working remotely, with flexibility where needed. The position is based on an initial 18mth FTC.

Key Responsibilities:

• Lead and support a small team of analysts, providing coaching, mentoring, and skills development

• Help define personal objectives and development roadmaps for team members

• Oversee delivery of business process analysis to ensure consistency, quality, and alignment with strategic goals

• Identify and deliver process improvements that enhance customer outcomes and operational effectiveness

• Use data and insight to uncover bottlenecks and operational risks

• Support continuous improvement and business transformation initiatives

• Apply Lean methodology and principles to redesign business processes

• Engage with internal stakeholders and third-party providers to implement change

• Document detailed business and customer requirements

• Conduct root cause analysis to address recurring issues

• Support Agile-based project delivery where applicable

What We’re Looking For:

• Proven experience in a business process improvement or continuous improvement role

• Previous experience mentoring, coaching, or leading team members (formally or informally)

• Experience within a regulated industry (e.g. banking, insurance, energy, utilities) is desirable

• Strong application of Lean methodology (Lean Six Sigma certification is a plus)

• Ability to build trusted relationships across cross-functional teams

• Excellent analytical skills with the ability to derive actionable insights from data

• Skilled at documenting business needs and designing process improvements

• Proactive, self-motivated, and highly organised

• Comfortable working in an Agile environment (desirable)

How to Apply:Please apply with your CV in MS Word format for a full job description and interview details. All applications are treated in the strictest confidence.

Please note: At this time, the client is unable to review applications from candidates requiring immediate or longer-term visa sponsorship.