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- Tasks: Serve customers with fresh bakery products and maintain store presentation.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Flexible working hours, competitive pay, and a vibrant team environment.
- Why this job: Be the face of M&S, delivering five-star service and fresh food daily.
- Qualifications: Passion for food and strong communication skills required.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day. You will be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
Work Pattern
- Thursday: 05:00-13:00
- Friday: 05:00-13:00
- Saturday: 05:00-09:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (In-Store Bakery) - Worthing employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (In-Store Bakery) - Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Bakery section. Understanding their values and products will help you connect with the team and show your passion for food.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. M&S loves a hands-on approach, so be ready to share how you can deliver that five-star service they’re after.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows you care about the role and are ready to represent the M&S brand with pride.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant (In-Store Bakery) - Worthing
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how it connects to the role.
Be a Customer Champion: Make sure to emphasise your commitment to excellent customer service. Use examples from past experiences where you went above and beyond to help customers, as this aligns perfectly with what we’re looking for.
Attention to Detail is Key: Since precision is crucial in our Bakery section, highlight any experiences that showcase your attention to detail. Whether it’s in previous jobs or personal projects, show us how you strive for perfection!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at M&S
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of the bakery products M&S offers. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for food and help you engage with the interviewer about what makes their bakery special.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs. This will highlight your commitment to delivering five-star service, which is crucial for this role.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your ability to collaborate and support your colleagues, especially in a fast-paced environment like a bakery.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the training process for new staff or how M&S ensures quality in their bakery products. This demonstrates your enthusiasm and eagerness to contribute.
