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- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your work makes a daily impact.
- Qualifications: Passion for food, strong communication skills, and a commitment to customer service.
- Other info: Must be 18 or over due to health and safety regulations.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Sunday: 07:00-16:00
- Monday: 05:00-13:00
- Tuesday: 05:00-13:00
- Wednesday: 05:00-13:00
- Friday: 12:00-20:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Overview: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
· Customer Assistant (In-Store Bakery) - Worthing employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land · Customer Assistant (In-Store Bakery) - Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your flexibility! The job description mentions adapting to different roles and working under pressure. Be prepared to discuss how you've handled fast-paced environments before and how you can jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take your marks and get that application in!
We think you need these skills to ace · Customer Assistant (In-Store Bakery) - Worthing
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! We want to see that you’re excited about working in the bakery and delivering fresh products to our customers.
Highlight Your Team Spirit: This role is all about teamwork, so make sure to mention any experiences where you've worked closely with others. We value collaboration, and showing us that you can be a great team player will definitely catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at M&S!
How to prepare for a job interview at M&S
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products and processes. Familiarise yourself with different types of bread, pastries, and cakes, as well as any special techniques used in baking. This will show your passion for food and help you engage confidently with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a difficult situation. This will demonstrate your commitment to delivering five-star service, which is crucial for this role.
✨Emphasise Teamwork and Flexibility
Since this role requires working closely with others, be ready to discuss your experience as a team player. Share specific instances where you collaborated effectively with colleagues and adapted to changing situations. Highlighting your flexibility will show that you're ready to embrace the fast-paced environment of the bakery.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This not only shows your interest in the position but also gives you a chance to assess if the company is the right fit for you. It’s a win-win!
