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- Tasks: Serve customers, keep shelves stocked, and deliver exceptional service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a commitment to inclusivity.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Why this job: Be the face of M&S Food and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Under 18 disclaimer: This job role involves working early mornings. Applicants under the age of 18 cannot be considered due to health and safety legislation and to keep colleagues safe in the workplace.
Work Pattern
- Sunday 11:00–19:00
- Tuesday 05:30–13:30
- Thursday 05:30–13:30
Please note: The +£3.00 p/h unsocial premium is added to hours worked between 22:00–06:00.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll up their sleeves and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be prepared to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. There’s a huge opportunity for those who are ready to roll up their sleeves. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Windsor employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Windsor
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you’d handle different scenarios in a busy store. Being able to demonstrate your ability to thrive under pressure will set you apart from the crowd.
✨Tip Number 3
Be flexible and adaptable! M&S is all about meeting customer demands, so show that you can roll with the punches and tackle whatever comes your way during your shifts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact.
We think you need these skills to ace Customer Assistant - Food - Windsor
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what makes M&S products special to you. We want to see that enthusiasm shine through!
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re looking for those who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past.
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your application. We want to know the real you and how you can contribute to our high-energy environment.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to see your application and get you on board with our team!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing remarkable service.
✨Embrace Flexibility
Highlight your adaptability during the interview. Share experiences where you've successfully managed changing priorities or worked in different areas of a store. This will show that you're ready to embrace the dynamic nature of the retail environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps you might use. Mentioning your familiarity with technology during the interview will reassure them that you can enhance the customer experience effectively.
