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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Exciting career growth in a supportive and diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK. You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you are managing stock, coaching your team, or solving problems, you will move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
Key Responsibilities:
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance by understanding the numbers and translating them into action.
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
- Role model great customer service and ensure the delivery of a customer-focused service proposition.
- Recruit and develop great talent within the customer assistant team.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver operational excellence to maximise product availability and minimise stock and cash loss.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs.
- Good understanding of commercial, visual, operational, and people processes.
- Uses data and insights to improve customer instore experience and drive performance.
- Good level of digital capability and understanding of all systems.
- Ability to have difficult conversations with effective resolutions.
- Good communicator and listener who inspires and shares knowledge.
Key Leadership Capabilities:
- Successfully embeds change for lasting commercial impact.
- Takes ownership and accountability for the success of the team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Uses customer feedback and market trends to guide team work.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
Team Manager - Food - Weymouth Gateway (New Store Opening) employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food - Weymouth Gateway (New Store Opening)
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and recent news. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or solved a problem under pressure. Be ready to share these examples to show you’re the right fit for the Team Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team.
We think you need these skills to ace Team Manager - Food - Weymouth Gateway (New Store Opening)
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven results, especially in a fast-paced environment like retail.
Be Commercially Savvy: Demonstrate your understanding of commercial performance in your written application. Use specific examples to show how you've used data to make decisions that positively impacted sales or customer satisfaction.
Emphasise Customer Focus: Since this role is all about delivering exceptional service, share stories that showcase your commitment to customer satisfaction. We love candidates who can illustrate how they've gone above and beyond for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at M&S!
How to prepare for a job interview at M&S
✨Know Your Numbers
As a Team Manager in Food, you'll need to be commercially sharp. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've used data to drive sales and improve customer experiences in your previous roles.
✨Showcase Your Leadership Style
This isn't just about managing a team; it's about leading them. Prepare examples of how you've coached and developed team members in the past. Highlight your ability to inspire and motivate others, especially under pressure.
✨Emphasise Collaboration
You'll be working across departments, so demonstrate your ability to collaborate effectively. Think of instances where you've successfully worked with other teams to solve problems or enhance customer service, and be ready to share those stories.
✨Prepare for Change Management Questions
With M&S pushing boundaries, they want leaders who can manage change. Be prepared to discuss how you've led teams through transitions or implemented new processes. Show that you can adapt and help others embrace change with a positive mindset.
