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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend high-quality food products.
- Company: Join M&S, a leader in retail with a commitment to quality and customer service.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Join a diverse team and help shape the future of retail.
The predicted salary is between 10 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Week 1
- Monday: 16:00-20:00
- Tuesday: 16:00-20:00
- Wednesday: 16:00-20:00
- Thursday: 16:00-20:00
- Saturday: 16:00-20:00
- Sunday: 16:00-20:00
- Monday: 16:00-20:00
- Wednesday: 16:00-20:00
- Thursday: 16:00-20:00
- Friday: 16:00-20:00
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Weymouth employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Weymouth
✨Tip Number 1
Get to know M&S products inside out! Spend some time in-store or online learning about the latest food items and promotions. This way, when you chat with customers, you can share your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Focus on being friendly, approachable, and attentive to their needs – this will help you shine during any interviews or assessments.
✨Tip Number 3
Don’t forget to showcase your adaptability! Think of examples from past experiences where you’ve had to adjust to changing situations. Being able to demonstrate this skill will show that you’re ready to tackle the dynamic environment at M&S.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Make sure to highlight your enthusiasm for food and customer service in your application!
We think you need these skills to ace Customer Assistant - Food - Weymouth
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond to make customers feel valued. Share specific examples of how you've engaged with customers and met their needs.
Be Yourself: We’re all about authenticity at M&S. Don’t be afraid to let your personality come through in your application. Whether it’s your communication style or your unique experiences, we want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that your details are in the right hands. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role of a Customer Assistant at M&S.
✨Demonstrate Adaptability
The job requires adaptability to changing situations. Be ready to discuss times when you had to adjust quickly to new challenges or feedback. This will highlight your ability to thrive in a dynamic retail environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your genuine interest in the role and helps you assess if M&S is the right fit for you.
