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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep our food section stocked and tidy.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 11 - 13 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
Work pattern
- Thursday 04:00–10:00
- Friday 04:00–10:00
- Saturday 04:00–10:00
Under 18 disclaimer
This job role involves working early mornings and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. The + £3.00 p/h unsocial premium is only added on hours worked between 22:00–06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Waterlooville Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Waterlooville Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. It’s all about making a connection with the brand and demonstrating that you’re ready to be a true ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase how you’d handle different customer interactions. Remember, it’s not just about serving; it’s about creating a memorable experience for every shopper.
✨Tip Number 3
Be prepared to talk about how you handle pressure. Working in retail can get hectic, especially during busy hours. Share examples from your past experiences where you’ve thrived under pressure and still delivered top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen!
We think you need these skills to ace Customer Assistant - Food - Waterlooville Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times when you delivered exceptional service or resolved issues. This will help us see that you’re ready to be a brand ambassador for M&S.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with our customers. A bit of humour or a personal touch can make your application stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the brand and your commitment to delivering excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with what they’re looking for in a Customer Assistant.
✨Demonstrate Adaptability
The role requires someone who can thrive under pressure and adapt to changing situations. Be ready to discuss how you've handled challenging scenarios in the past and how you can stay calm and effective during busy periods.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
