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For Companies At a Glance
- Tasks: Serve customers with passion and promote our amazing food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team culture.
- Why this job: Be the face of M&S and make every customer's shopping experience memorable.
- Qualifications: Great customer service skills and a willingness to learn.
- Other info: Perfect for early risers looking to make an impact in retail.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Week 1
- Sunday: 06:00 - 12:00
- Monday: 04:00 - 10:00
- Wednesday: 04:00 - 10:00
- Monday: 04:00 - 10:00
- Tuesday: 04:00 - 10:00
- Saturday: 04:00 - 10:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Waterlooville Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
✨Tip Number 1
Get to know M&S products inside out! Before your interview, spend some time in-store or online learning about the latest food offerings. This way, you can impress the hiring team with your knowledge and passion for what they sell.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you would handle them. Being able to demonstrate your ability to provide remarkable service will set you apart from other candidates.
✨Tip Number 3
Network with current employees! If you know anyone working at M&S, reach out to them for insights about the company culture and tips for the interview process. They might even give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the M&S team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that you think would resonate with our customers. We want to see your enthusiasm!
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond for customers, as this is key to being a successful Customer Assistant with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Be Ready for Early Mornings
Since this role involves early morning shifts, be prepared to discuss your availability and how you manage your schedule. Highlighting your adaptability and commitment to working these hours will demonstrate that you're a great fit for the position.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
