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For Companies At a Glance
- Tasks: Lead the team to deliver excellent customer service and maintain store standards.
- Company: Join a well-known retail brand focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a key player in creating an inspiring shopping experience for customers.
- Qualifications: Strong communication skills and a passion for teamwork.
- Other info: Dynamic work environment with plenty of opportunities for advancement.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Purpose of Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Team Manager.
Role Title: Team Support Manager
Work Pattern:
- Week 1
- Sunday 1000-1830
- Tuesday 1230-2100
- Wednesday 1230-2100
- Thursday 1230-2100
- Friday 1230-2100
- Monday 1230-2100
- Tuesday 1230-2100
- Wednesday 1230-2100
- Friday 1230-2100
- Saturday 1230-2100
Purpose:
- Duty Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Lead colleagues in delivery of task prioritising customer first.
- Plan, allocate and follow through on delivery of task to a consistent standard across the store.
- Drive on the job productivity.
- Support colleagues through coaching and feedback.
- Use MI to take action to drive performance.
- Help maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities:
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of Plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrate success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills / Experience:
- Support the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Food - Truro Lemon Quay employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Truro Lemon Quay
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company. Ask about team dynamics or how success is measured in the position.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it gives you another chance to express your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Support Manager - Food - Truro Lemon Quay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Support Manager role. Highlight your experience in leading teams, customer service, and any relevant operational skills that match what we're looking for.
Showcase Your Leadership Skills: We want to see how you can lead and inspire a team. Share examples of when you've successfully managed a team or project, especially in a retail environment. This will help us understand your approach to coaching and feedback.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Support Manager role. Familiarise yourself with the key responsibilities like leading the fill operation and prioritising customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Support Manager, you'll need to lead and coach your colleagues. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight how you’ve used feedback to drive results and foster a positive work environment.
✨Demonstrate Your Customer Focus
This role is all about putting the customer first. Be ready to discuss how you've acted on customer feedback in previous roles to improve service or product presentation. Showing that you can think from the customer's perspective will set you apart.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage change. Think of situations where you had to adapt quickly or allocate resources efficiently. Practising these scenarios will help you articulate your thought process during the interview.
