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- Tasks: Lead and support your team to deliver exceptional customer service and maintain store standards.
- Company: Join M&S, a forward-thinking retailer revolutionising the shopping experience.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on innovation and teamwork.
- Why this job: Be part of an exciting transformation in retail and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Work Pattern
Sunday: 13:00-21:00
Monday: 15:00-23:00
Tuesday: 15:00-23:00
Thursday: 15:00-23:00
Friday: 15:00-23:00
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedbacktoBIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
- Role models new ways of workingthrough the use ofdigital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches,eventsand campaigns
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliantbasicsand operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we\’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There\’s never been a more exciting time to join M&S!
We\’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you\’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
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Team Support Manager - Food - Southfields Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Southfields Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you've championed customer service or led a team in the past.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their vision for the store or how they support team development. This shows you're proactive and keen to contribute to the team's success.
✨Tip Number 4
After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm. It’s a small gesture that can make a big difference in their decision-making process!
We think you need these skills to ace Team Support Manager - Food - Southfields Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a great experience for customers in your previous roles.
Highlight Your Teamwork Skills: We value collaboration, so make sure to mention any experiences where you've successfully worked with a team. Talk about how you’ve supported colleagues and contributed to a positive work environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences that match the role of Team Support Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at M&S!
How to prepare for a job interview at M&S
✨Know Your Stuff
Before the interview, make sure you understand how M&S operates and its strategy. Familiarise yourself with their values, especially around customer service and operational excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Coaching Skills
As a Team Support Manager, you'll be expected to coach and support colleagues. Prepare examples of how you've successfully coached others in the past, focusing on how you provided feedback and helped them improve their performance.
✨Be Customer-Centric
M&S puts customers first, so be ready to discuss how you've prioritised customer needs in previous roles. Think of specific instances where you acted on customer feedback or improved service standards.
✨Demonstrate Flexibility and Adaptability
The retail environment is ever-changing, so highlight your ability to adapt to new situations. Share examples of how you've managed change effectively and supported your team through transitions, showcasing your positive attitude.