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Job Description
Work Pattern
- Week 1: Monday 1400-2200; Tuesday 1400-2200; Wednesday 1400-2200; Friday 1400-2200; Saturday 13:30-21:30
- Week 2: Sunday 10-6; Monday 1400-2200; Wednesday 1400-2200; Thursday 1400-2200; Friday 1400-2200
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feedback to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
Technical Skills/ Experience
- Support the delivery of excellent customer service and KPI\’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we\’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There\’s never been a more exciting time to join M&S!
We\’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you&aposll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
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Team Support Manager - Food - Derby Kingsway Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Derby Kingsway Simply Food
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you can showcase your skills and experiences effectively while keeping it conversational.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the team. Ask about their vision for the store or how they support team development – it’ll make a great impression!
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Team Support Manager - Food - Derby Kingsway Simply Food
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone the extra mile to ensure a great experience for customers in your previous roles.
Highlight Your Teamwork Skills: We value collaboration, so make sure to mention your experience working in teams. Talk about how you've supported colleagues and contributed to a positive work environment, as this is key for the Team Support Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences that match the job description. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know Your Stuff
Before the interview, make sure you understand M&S's values and how they operate. Familiarise yourself with their customer service standards and operational excellence. This will help you demonstrate that you're not just a good fit for the role, but also aligned with the company's mission.
✨Showcase Your Leadership Skills
As a Team Support Manager, you'll need to lead and coach your colleagues. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to provide feedback and support, as well as how you've driven performance through effective communication.
✨Emphasise Adaptability
M&S is looking for someone who can embrace change and adapt quickly. Be ready to discuss times when you've had to adjust your approach or strategy in response to new challenges. This will show that you can thrive in a dynamic retail environment.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, upcoming projects, or how M&S plans to innovate in the retail space. Engaging with your interviewer shows your genuine interest in the role and the company.