At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales.
- Company: Join Marks & Spencer, a forward-thinking retailer transforming the shopping experience.
- Benefits: Flexible working options, career progression, and a supportive team environment.
- Other info: Inclusive culture that values diversity and encourages personal growth.
- Why this job: Be part of an exciting retail transformation and make a real impact.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Job Description
Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it\'s meaningful to you, it\'s important to us.
What you\'ll do
Your key accountabilities will include
- Driving a selling culture within your team
- Consistently raising performance and capability of the team to support developing internal talent
- Utilising and exploit data to support with operational decisions
- Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
- Energising your team to deliver first class customer service within a fast-paced environment
Who you are
Your skills and experience will include
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident. Having an understanding of systems and have the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone\'s welcome
We are ambitious about the future of retail. We\'re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We\'re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you\'d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don\'t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Purpose
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
- Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
- Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
- Ensure colleagues understand and are motivated to deliver their part
- Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI\'s
- Supports the delivery and embedding of the business transformation plan and change initiatives for their area
- Delivers great standards and service by setting clear expectations with store colleagues
- Create the right culture, role modelling new digital ways of working and leadership behaviours
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
- Deliver brilliant basics through the team
- Seeks customer feedback and takes action to deliver improvement
- Uses data and insight to improve customer instore experience, improve the operation and drive performance
- Support the delivery of Plan A
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
- Recruit for the team, ensuring new starters have a brilliant onboarding experience
- Deliver all line management activities in line with company process and policy
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps
- Deliver operational excellence to maximise product availability, minimise stock and cash loss
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
- Maintain a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
Technical Skills/ Experience
- Ability to lead a team to deliver excellent customer service and KPI\'s across the store
- Create the right culture, role modelling new digital ways of working and leadership behaviours
- Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
- Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
- Good working knowledge of VM principles
- Good level of digital capability and an understanding and use of all systems
- Good knowledge of the legal requirements across their area of accountability and the store
- Knowledge of our people policies and managing performance within a team
- The ability to have difficult conversations with effective resolutions with colleagues
- Good communicator and listener who will inspire, share their knowledge and best practices with others
- Ability to plan and review across the week and the month
- Ability to deliver under pressure demonstrating resilience
- Ability to build and maintain relationships with key stakeholders across the store and region
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
- Takes ownership and accountability for the success of their team
- Spends time coaching colleagues to accelerate performance and personal growthRecognises high performance and supports poor performers to improve
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
- Uses customer feedback and market trends to guide teams work
- Helps teams understand information and business messages by actively seeking out opinions and asking questions
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we\'re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There\'s never been a more exciting time to join M&S!
We\'ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you\'ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Team Manager - Fashion, Home & Beauty - Lincoln employer: M&S
Marks & Spencer is an exceptional employer, offering a dynamic work environment in Lincoln where innovation and inclusivity are at the forefront of our culture. We prioritise employee growth through flexible working arrangements and comprehensive training, empowering our Team Managers to lead with confidence and drive success. Join us to be part of a transformative retail journey that values your contributions and fosters a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Fashion, Home & Beauty - Lincoln
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like M&S, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like M&S!
We think you need these skills to ace Team Manager - Fashion, Home & Beauty - Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at M&S, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at M&S and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show M&S that you’re ready to jump in and contribute right away!
How to prepare for a job interview at M&S
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
